iPhone XR, Disney+ App Issues Following iOS 14 Upgrade

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iOS & iPadOS

Following upgrading my iPhone X are 2 iOS 14 The Disney+ app is not accessible to me. When I open the app it just reads the status line and will not read anything else on the screen. When I turn VoiceOver off and ask for the family to use it it works fine. My wife has an iPhone 11 and doesn’t have a problem. Is anybody else with the eggs are having this issue?

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Submitted by Daniella on Sunday, October 4, 2020

Hi, I can go on the app and look through titles to watch, I haven't tried cliking on anything though. Do you have the latest update of the app?

Submitted by Michael Hansen on Sunday, October 4, 2020

Member of the AppleVis Editorial Team

Hi Brian,

I don't use Disney+, but based on your description of the issue, I wonder if VoiceOver's new "Screen Recognition" feature is on. Go to Settings> Accessibility> VoiceOver> VoiceOver Recognition and be sure Screen Recognition is turned off.

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