Problem with USB Drive on BrailleSense Polaris

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Braille on Apple Products

Hi all,
I recently had to give my BrailleNote Apex back to my school district as I was graduating high school. Therefore I copied all of my personal files to a 64 gig USB drive and filled most of it. Just the other day I got a BrailleSense Polaris and was testing it out. I decided to look at my USB drive to see if all my files were there. I plugged it in and all seemed to be going smoothly, but within a few seconds of plugging the drive in and exploring on it the Polaris seemed to slow down and the voice, which I had on, seemed to stop mid-word. It resumed shortly but it was next to impossible to finish a task on the drive because the machine kept stopping and restarting from where it had left off. I plugged in an SD card I had with some files on it and that seemed to work fine, only when I plugged in the USB drive again and put focus on it did the problem occur again. Have any of you experienced this, or know why I might be experiencing this? Perhaps I need to copy everything to another drive? Any advice/coments would be greatly appreciated, as this drive has all my files on it.
Thanks so much,
Skye

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Comments

Submitted by Ishkabibble on Friday, August 21, 2020

Hi,

This website is about Apple products and the accessibility services Apple provides, not assistive technology in general. However, I would suggest a few things. HIMS, the company that makes the Polaris, has a tech support phone number you can call. In addition, there may be an answer on the FAQ for the Polaris on their website. Finally, there is a possibility that the Polaris cannot handle a USB drive with that much storage/that many files on it. I'm not sure of the specifics because I use HumanWare Braille notetakers.

Hope this helps and good luck.

Sincerely,
Maddy