Hi all, wondering if anyone has experience with the mobile only bank starling,
I have just been considering signing up but I am unsure if its worth jumping through all there hoops to do so, they have some interesting features like the option to disable or enable contactless at will on debit cards, and they pay a little bit of interest. Plus no fees for withdrawing cash when abroad unless its above 300 a day.
But I started the sign up process and the first screen wasn't exactly encouraging after I verified my phone number I got a screen with several text fields with no VoiceOver labels so I had no idea what should go in them.
of course I guess I can recruite someone sighted to help with this bit but unlabeled text fields at this early stage doesn't bode well, plus it says that your account information is presented in a pie chart so no idea how accessible that will be.
though unlabeled text boxes are quite mild compared to the nightmare I had signing up for my monzo account, I had to get someone sighted to help with all the identity checks photographing my passport and taking my selfie video. then I also had to ask them to enter the pin for my card as this screen just wasn't accessible. but after finishing up the sign up process the app is very accessible I have spotted a few unlabeled buttons and other minor accessibility issues.
though I did have fun activating my card as well because the card number was on the front of the card where the hard pattern is not on the back where I would normally expect, and the scanning feature in the monzo app wasn't accessible to get my card number for activation, so I tried using apple pay to get the number rather than asking someone sighted and it kept getting an incorrect number from the back of the card which I have never scene before, but once I scanned the right side of the card it got the number correctly so I was able to activate it.
anyway what I am trying to say is I don't know if I feel like jumping through similar hoops with starling, as unlabeled text fields and reference to a pie chart doesn't exactly fill me with confidence.