I hope this is ok to post here.
I just wanted to say that we are having some severe problems with our data service provider, IBM. We switched account types today and clearly something has gone badly wrong - we have been planning this since December and IBM assured us that there would be no impact to service!!
Unfortunately, it seems to be one of those problems where everything is flagged green but the service just isn't working as expected. We have a severity 1 issue raised with them and it is being escalated through other channels now.
I will be off to bed soon and it's possible it may still be unavailable tomorrow - I really hope not.
The impact will be on the app and the notifications.
I can only apologise and thank you for your patience.