Cannot turn off video description in a movie on the new TV app

iOS and iPadOS

Trying to play a purchased movie in the TV app on my iPhone 6 running the latest version of iOS 10. No matter what I do I cannot stop the descriptive video track from playing alongside the movie. Even though I cannot see the TV screen, I still prefer to just take in the movie without that added description. I have checked the secondary audio program in the TV app and it is set to off. I also turned off the option under accessibility settings to prefer video description when available, but no matter what, I cannot turn off this description. Any ideas?



Submitted by Dawn 👩🏻‍🦯 on Monday, February 20, 2017

Where did you purchase the movie from? I'd check & see if there's an audio description toggle/setting & switch it to off. I know Netflix offers audio description as a setting that can be activated or deactivated. That's the only reason I thought of it. If you don't find a setting in the app for the provider you purchased it from, I'd go to the provider's site, go to your preferences, & poke around in there. Hope this helps!