The Royal National Institute of Blind People in the UK recently set-up a new library service where it placed over 20,000 unabridged audio books onto an internet web site called rniboverdrive. This new service allows users to either use the Overdrive web site to listen to books on a computer or via the Overdrive Library e-books and audio books app on an iDevice.
Although the Overdrive Library e-books and audio books app is a little clunky, it does work and I can now listen to real author unabridged audio books to my heart's content.
However, in a conversation with the staff at the RNIB, I am told that there are two problems for iDevice users who are blind and using Voice Over on the Overdrive Library e-books and audio books app. The first involves changing the borrowing time. The borrowing time on the Overdrive Library e-books and audio books app is fixed to 14-days for Voice Over users. The second problem is with early return of books. Voice Over users cannot return books before the 14-day borrowing time.
The RNIB have told me that the problems originate with Apple who's DRM rules do not allow Voice Over users to change the borrowing time or return books early. However, after contacting Apple Accessibility I was told that it is not their problem but to contact the app developer who might be able to help with changes to their app to take accessibility into account. As a UK resident, I cannot contact Overdrive INC. as there is no e-mail address, only a USA based telephone number.
My question is has anyone else come across these problems? Are they well-known? Is it Apple who hold the key to make changes but wont? Does Overdrive INC. have a problem with their app but make it so difficult to contact them that people do not bother? or... Has anyone got a solution to my problem?