KNFB reader crashes with my I Phone 6S

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iOS and iPadOS

I got the new I Phone 6s on Friday and set it up as a new user to make sure it was a clean starting point. One of the first apps I put on the phone was KNFB reader. When I take a picture of a document, the app freezes up and the back button does not work. The only way I can get out of it is to close it in the app switcher. Than the next time I try to take a picture it resprings to the home screen. I have no problem running it with I O S 9 with my 5S, so I think it is device specific. Is anyone else having this problem with the 6S or 6S plus?

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Comments

Submitted by Keffi on Monday, September 28, 2015

same results with 6S, when taking a picture the app closes. Totally useless now on my iPhone 6S

Submitted by Travis Roth on Monday, September 28, 2015

Yes it also crashes for me on 6s. It worked fine on 5s. I asked support and their response was they have some reports of issues with iOS 9. I actually think its hte new 6s as iOS 9 worked fine on 5s with KNFBReader. I suggest emailing a report to support@KNFBReader.com so they can have more informaiton for investigation.

Submitted by Ro on Monday, September 28, 2015

Mine too. Asked a friend the day the 6S was shipped to both of us, same with him as well. Hopefully the developers will get a 6S so they can see it's more than just a "few reports with iOS 9". Hundred dollar app we can't use. Very frustrating.

Submitted by Ro on Monday, September 28, 2015

I usually don't like inundating developers but I did email this one to make sure they know it's not an iOS thing.

Submitted by david s on Monday, September 28, 2015

Hello,

I have IOS 9.0.1 on an iPhone 6 and it works fine.

It could be specific to the iPhone 6S.

HTh and good luck.

Submitted by Khafsa2015 on Monday, September 28, 2015

Running knfb reader on iOS 9.01 on iPhone 6, all works well here :)
Hope the issue gets resolved.

Submitted by Blind man Wayne on Sunday, October 4, 2015

In reply to by Ro

Thank you Ro for contacting the KNFB developers. A friend who just upgraded to the iPhone 6s discovered the issue yesterday. I am surprised and find it odd that the problem is apparently device-specific. Hopefully the issue will be resolved soon. Please keep us posted on what you find out.

Regards,
Wayne

Submitted by Scott Davert on Sunday, October 4, 2015

Member of the AppleVis Editorial Team

I'm glad I have my iPod 6, or I'd be without this app. You'd think for $100, they could at least make major efforts to fix this. It can happen with apps like this though, as the camera in the 6S is a major upgrade from the 6. SO it's not really odd, just highly annoying. The bug also seems to exist on the 6S+.

Submitted by Megan on Sunday, October 4, 2015

One of the major reasons I upgraded was because of the better camera and KNFB. Now it's completely useless, so I guess joke's on me. For $100 I hope the dev fix it soon.

Submitted by Morgan Watkins on Sunday, October 4, 2015

Member of the AppleVis Blog Team

Thank you all for initiating this thread. I got my new iPhone 6S Plus and had not yet tested the KNFB Reader. Since reading these notes, I have tested the KNFB Reader and it does not work on my 6S Plus. I have reported it to the developers.

Morgan