eBay

Last modified
Thursday, February 13, 2020
Category

Description of App

The eBay app is packed full of features that make it easy to browse, buy, sell and manage your eBay experience whenever and wherever you are!

With eBay mobile you can:
● Search, Bid, Buy or Make offers on unique items from sellers worldwide
● List your items for sale on eBay in minutes
● Use the barcode scanner to find items, compare prices or start a new listing
● Get customizable alerts about your eBay items and activity
● Track your packages
● Leave feedback
● Read and respond to eBay messages
● Follow your favorite searches and sellers for quick access to the latest inventory
● Revise your listings and manage your eBay business on the go
● So much more. We’ll stop here so you can start shopping now.

KEEP IN TOUCH
Thanks to all our loyal fans for your support and suggestions! Your feedback is important to us. Please contact us with any questions by tweeting @askebay or join the discussion at www.ebay.com/iOS

Version

4.0

Free or Paid

Free

Apple Watch Support

Not Known

Device(s) App Was Tested On

iPhone

iOS Version

8.1.3

Accessibility Comments

as of version 4.0, there is a major accessibility issue, this is where you tap on the refine button to refine your search, and then you can't navigate the app or do anything, all you can do is read your phones status bar till you leave or restart the app. most buttons are clearly labelled, when filtering feedback by 6 month, 12 month etc, the word month isn't used in the button labels, they are referred to as 6mo or 12 mo etc. I have found one place where unlabelled buttons seem to be an issue, this is on the home tab, when you find the part of the screen that says my feed, if you tap the see all button, you are then presented with a list of items. After each item there is a button, but the button has no text label, shame as thought all accessibility issues had been fixed. I am not quite sure what the unlabelled button is for after each feed item, maybe someone can comment and let us know? as tapping the item name appears to show item details so don't know what the button does.

VoiceOver Performance

VoiceOver reads most page elements.

Button Labeling

Most buttons are clearly labeled.

Usability

There are some accessibility issues with this app, but it can still be used if you are willing to tolerate these issues and learn how to work around them.

Other Comments

So far, the app seems much easier to use than the website, navigation with the app is much quicker, so as searching for items.

Developer's Twitter Username

@AskeBay

Recommendations

3 people have recommended this app

Most recently recommended by alex wallis 6 years 7 months ago

Options

Comments

Submitted by alex wallis on Tuesday, October 8, 2013

Hi, have just tried using the latest version of this app, and have found when I do a search I can usually see 3 or 4 results but then can't see any others, even when the app says there are several hundred. I have tried experimenting changing the view between list, tile and grid but this hasn't helped. I am beginning to wonder if accessibility has taken a bit of a dip on the app, though I am using ios 6.2 so maybe it will work better on ios7 not sure.

Alex, I'm not seeing this on iOS 7.0.2. However, it's a problem I've seen with this app in the past, as search results would not automatically scroll as you swiped through them and you could only successfully double-tap on items which were visually present on screen (which, yes, is usually only 3 or 4). This meant that you would need to do a 3-finger swipe up or down to move more of the search results onto the screen and then locate them with your finger. It's a painful process, particularly when you have a large number of search results, but it did work for me.

Submitted by Maya on Tuesday, October 8, 2013

Hello all, I posted this question some time ago, but I haven't found any solution so far, so I thought I'd try again. Please does anyone know how to add an item to cart using EBay app for IOS? I am not able to find "add to cart" option, all I can see is "buy it now"/„commit to buy“ or something like that which gets me to the checkout process immediately, so I cannot add any other items and pay for all of them. Please, if there is someone who has a suggestion how to figure out this issue, post it here, please. Your help will be highly appreciated. Thank you very much in advance.

Submitted by LadyMunch on Saturday, April 5, 2014

eBay VoiceOver aggrevations So I do a search, browse the categories etc in the eBay app and go to look at an item's seller info and description etc. Then, when i'm done, I blythely do a two-finger scrub what happens? I lose my place and end up right back where I started. The only thing i can do is locate the back button with a finger or use the read from the top gesture (two-finger flick up( and hit the back button from there. Its infuriating! Anyone else had this happen to them? comments gratefully received. Regarding the other two comments: here goes: Not seeing all your search results could be down simply to having search refinement settings still on that you forgot about. Normally this only shows how many results are in that search filter though and not everything. Turn everything off and see. You can tell if refinements are on because it will say selected before the word sort or refinements. add to cart: sorry I have not needed to use this feature so don't know. Sorry.

Submitted by Stelios Platsis on Wednesday, September 3, 2014

• Find the perfect item faster with larger photos, product reviews and improved search results
• Stay on top of your eBay buying and selling with in-app notifications
• Take advantage of bonus offers from eBay sellers
• Donate a percentage of your sales to your favorite charity
• Check a buyer's location when reviewing a Best Offer
• Ability to send a payment reminder
• eBay Now – local products from local stores delivered to you in 1-2 hours (available in select locations)
• Accessibility enhancements

**This release requires iOS 7

We are always listening, so please continue to send us suggestions and ideas at getsatisfaction.com/ebaymobile or use hashtag #eBayMobile on Twitter.

Submitted by alex wallis on Thursday, September 4, 2014

I have updated accessibility comments for the app with information about an area where there are unlabelled buttons, any comments on there function are welcome. Also, does anyone know how to remove interests from your feed? where you could save particular searches you were interested in, I can't find a way to delete several that I have saved.

Submitted by chris R on Thursday, September 4, 2014

Hi all.

This update gives us some great improvements in voice-over accessibility. I particularly like the fact that you can now once again easily flick through search results, as each result now only takes up one flick.

The item details screen has been rearranged, and I'm not sure I like the new arrangement as much, but I could well like it more after using it a while.

Chris.

Submitted by alex wallis on Saturday, November 15, 2014

Hi all, I am not a frequent ebay seller, but I am selling my old iPhone, I have ssuccessfully created my listing and entered most of the information, and now have the listing saved as a draught.
The only thing that is missing is photos, I have had some eyes take some photos for me, and they are saved in my camera roll on my 6 plus which is running ios8.1.
However I don't seem to be able to add the photos, I have permitted access to my photo library when I was prompted, I have checked under privacy and the ebay switch is on, what happens is this I go to add photos, I select my camera roll buy double tapping it.
I then see a screen saying select photos to add to your listing, there is one part of the screen where VoiceOver says nothing when you flick over it, you just get a clunk sound and no speech, I have a horrible feeling this part of the app might not be accessible, and it was previously, I did try double tapping on the part of the screen where nothing read with no result.
Has anyone else experienced this issue or do you know of a work around? its quite annoying as the listing is all ready to go apart from photos, and we know how sighted people love photos.
I have tried exiting the app and removing it from the app switcher without success.

I know this doesn't help in answering your question, but why are you selling it? I might be interested. I have been looking for something for a friend of mine who is still using an iPhone 4S. I am not sure if I am allowed to do this, but can you contact me privately with the phone's details, especially the condition of the phone? My private email is mamapeach@charter.net. Thanks.

Submitted by alex wallis on Saturday, November 15, 2014

Just in case this helps anyone in the future I gave up trying to upload the photos through the ios ebay app, instead I accessed the saved listing draught on my computer, downloaded the photos from my phone to the pc and used the upload button on the computer, the photos uploaded fine so there is obviously nothing wrong with them.

Submitted by alex wallis on Monday, September 14, 2015

Hi all, wondering if anyone has experienced the following problem when using the latest version of the ebay app under ios 8.1.3 or at all generally.
The problem I am experiencing is as follows, I load the ebay app, I then enter some search text and perform the search.
However as soon as I tap on the refine button, VoiceOver says refine heading.
But its as though the rest of the gui has disappeared, after that all I can read is the status bar, unless I press the home button to leave the app.
if I then use the app switcher to return to the ebay app I see the main page of the app once again complete with my search text.
I have tried deleting and reinstalling the app, closing it from the app switcher and of course restarting my phone.
it doesn't seem to make a difference if I am signed in or not, I would really like to know if this issue is just me or if its time to contact ebay.

Hello Alex, I have the same problem but not just in the refine screen, but in my profile, I can't edit my details since this version and also when I click on a product on the search page, I can't return to the results page.
I think it is time to change the accessibility description of this app to "this app is not very accessible" until they return to the excelent accessibility this app have shown always before this last upgrade

Submitted by alex wallis on Monday, September 14, 2015

have you contacted ebay about this issue? I am glad its not just me with this issue, I was worried maybe my jailbreak could be causing a problem as it does with some other apps.

I just posted a tweet to the Ebay account with a copy to applevis but nobody answered. I'm really cconserned about this issue cause I constantly use this app, thanks God i didn't upgrade it in my Ipad so i still can use it somehow.

Submitted by alex wallis on Thursday, September 17, 2015

where is the problem with the profile page? can you tell me how to reproduce it? I have had a response from ebay on twitter so am letting them know about the problems with the refine screen.

Submitted by alex wallis on Tuesday, September 22, 2015

I have had a positive response from ebay, they asked me to email them with more details, and the guy I have been talking with on twitter seems to be taking an interest, so I have written to him explaining about the issue with refining search, mentioned the possibility of the issue on the profile editing screen, and also mentioned the unlabeled buttons after tapping show all next to my feed, looks encouraging though. He also has this webpage address so can view the comments and comment as well if he wishes.

Submitted by alex wallis on Wednesday, September 23, 2015

Hi all, got a question about using a saved search. I have a saved search with various refinements set. I have it set up so that I get notifications when new items are listed that match the search. If I tap on these notifications I can see the newly listed items. However if I later go into the app just to have a look at the search to see how items are doing that I might not have watched or just generally to see how items are doing that match my search, I run into a problem. I tap on the saved search, and then all I can see on the screen is the main gui, and text say that there are no new items that match the search, I am unable to just look at existing items on the search unless I set it all up manually again. any ideas how I can just go into the search to have a look at items matching it even if they are not newly listed?

Submitted by Misty Dawn on Thursday, February 13, 2020

Hello.

Could anyone let me know about the accessibility of the most recent version of this app? Has it improved? Worsened? Stayed the same?

Thanks.

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