iPhone 13 Pro Max and 3 finger zoom frustration

Low Vision Accessibility on Apple Products

I use the 3 finger zoom function sometimes. I have found on the iPhone 13 Pro max that it’s very dificult to control the portion of the screen you want to see it is almost like it wants to jump around or as soon as you pull your 3 fingers away from sliding the screen to where you want it jumps to another spot. This is totally frustrating me. My previous phone the 11 max pro functioned very smoothly.
Wondering if anyone who uses this feature or has payed around with it can confirm having the same issue and know if anything can be done.



Submitted by Betsy on Sunday, September 26, 2021

Club AppleVis Member

I am a heavy zoom user and one of the reasons I don't want to update my iPhone and iPad Pro is because zoom works so horribly on my iPad Air 3 which is has been updated iOS 14.8. So I was thinking the problem is caused by the o.s. more than the device.

Submitted by Michelle48 on Monday, September 27, 2021

It's like this. My husband bought me an iPhone 13 Pro Max. It arrived Friday. On Saturday, I was in the Apple Store to have it set up. The Genius was attentive and performed the usual transfer old to new and moved over the SIM card. When I went to use the ZOOM, each time I lifted my fingers from the screen -- the screen took off. I tried again, he tried, my husband tried, no luck. Another Genius was called over, and she suggested using the four-way controller, but that never worked for me. I can't see its navigation square, it gets in the way, un short I haven't used it on two prior iPhones (6Plus and 8Plus). But, kept the phone because I so much want it to work like the others. Called Apple Support. Wound up with someone in Assistive Support who had my husband make some screen recordings and create log files, all of which we uploaded to her. She submitted that with our story to Engineering and we are hoping it will be straightened out in a. call this coming Sunday (and not a "It will be in the next update, whenever). I suspect. in making Pro Motion even more wonderful, something working got undone, and hopefully it will be a quick fix on their end. Solutions that didn't work include: Turn Zoom off and back on, hard reset, Reduce Motion, Changing Maximum Zoom Level, turning off Follow Focus, changing Gliding Cursor settings, changing Haptic Touch from Fast to Slow, Tracking Sensitivity, and I don't remember what else. Sometimes it would seem ok on the first couple of strokes of the fingers, and then take off, yet again.

So, that is what I know.

Update: 10/3/2021: Call back from Apple. Rep states Engineering could not replicate the problem and they want my husband to film me using the phone where it exhibits the problem. Did that and along with it uploaded another set of diagnostic logs. Anticipate response this coming Wednesday.

Submitted by Brett FL on Tuesday, September 28, 2021

I think it has to do more with the device than the version of iOS, I was running iOS beta 15 on my iPhone 11 Pro Max and the zoom was working fine but on my new iPhone pro max 13 it’s doing all the crazy jumping and moving too fast.

Submitted by Garner on Wednesday, November 24, 2021

Hello, I have the same problem, when I zoom in and then I have trouble with three fingers, and I'm still waiting for a solution thanks to those who answer me