SPG: Starwood Hotels & Resorts


Description of App: 

With the new SPG : Starwood Hotels & Resorts app, you’ve got the power.You spoke, we listened, and the result is a travel app that knows you. The new SPG app delivers a richer, more intuitive experience that’s loaded with the features you want.More Luxury. More Destinations.Not only do you get access to the 1,100 hotels and resorts of Starwood’s award-winning loyalty program, SPG, but you also get free reign to explore our nine distinct hotel brands: Sheraton® Hotels & Resorts, Four Points® by Sheraton, W® Hotels, AloftSM Hotels, The Luxury Collection®, Le Méridien, ElementSM Hotels, Westin® Hotels & Resorts and St. Regis® Hotels & Resorts.With the SPG app, you can connect to what you need, whenever you need it, including:

  • An easy way to browse and book hotels near and far
  • SPG account and program information
  • Access to social networking channels and check-ins
  • The latest SPG offers and promotions
  • Hotel information related to your travel plans
  • Information from each of our nine unique hotel brands
  • Around-the-clock assistance from the SPG support team, including FaceTime
  • The ability to store your hotel room number so you never lose it
  • In-language addresses for when you’re traveling abroad

Our native booking module makes it easy to browse and book hotels on the other side of the world, or right around the corner. Get to know each of our nine distinct hotel brands and decide where the next adventure lies. While you’re staying with us, we’ll share information to help you make the most of your stay, from the weather to driving directions to hotel features and amenities.There’s a whole world of savvy travelers out there, and with the new SPG app, you can connect to them through our social networking communities. “Check-in” to destinations, share photos, and read insider tips. We’ll give you the heads up on special promotions so you never miss a golden opportunity.Your SPG account information is always available for you to check your Starpoints® balance and view details on upcoming and past stays. Should you need anything, our SPG support team has your back via email, phone, or FaceTime.Get with the programNot an SPG member? Sign up today at www.spg.com/join. SPG lets you access an award-winning portfolio of hotels and resorts, receive faster points accumulation and redeem Free Night Awards with no blackouts. If there’s a standard room available on your chosen night, it’s yours. Plus, SPG is the first hotel loyalty program to allow you to redeem points for airline tickets on hundreds of airlines, also with no blackout dates.Your use of this mobile application is governed by the SPG program terms of use. For more information, visit www.starwoodhotels.com/preferredguest/legal/spg_terms.html.Starpoints, SPG, Preferred Guest, Sheraton, Four Points, W, Aloft, The Luxury Collection, Le Méridien, Element, Westin, St. Regis and their respective logos are the trademarks of Starwood Hotels & Resorts Worldwide, Inc., or its affiliates.

Apple Watch Support: 

Not Known



Free or Paid: 


Device(s) App Was Tested On: 


Accessibility Comments: 

Generally, the app works very well on the iPhone with only one exception. I haven't been able to select the check-in and check-out dates. Everything is clearly labled, but when I tab the dates I want in order to select them, nothing happens. This means basically that at the moment you can't use the app to make bookings, however, you can still view your point balance, your upcoming reservations and explore hotels. I have contacted the developer about the problems with the date sellection. It's hard to figure out even how it is supposed to work for sighted users.

VoiceOver Performance: 

VoiceOver reads all page elements.

Button Labeling: 

All buttons are clearly labeled.


There are some accessibility issues with this app, but it can still be used if you are willing to tolerate these issues and learn how to work around them.