how to enable audio descriptions on Netflix

Club AppleVis Member
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tvOS & Apple TV Apps

Here's where you go to get help with enabling audio description on your new Apple TV. There's a reference number in this article you have to reference but I was able to start a chat give the lady my days reference number for this article and she was able to get audio description of the morning on the Apple TV for
https://help.netflix.com/en/node/32751

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Submitted by chad on Thursday, November 5, 2015

hi i chatted with netflix they said they enabled audio description but not working and they told me a work around is when playing a movie swipe down and it will bring up sub titles and audio click on audio and go to audio description
i did that but no voiceover feedback

Submitted by Joe on Thursday, November 5, 2015

Club AppleVis Member

Hey Chad did you reference the number I put in the comment number one? The representative I spoke with online didn't know about it either until I referenced that article once I did that she got to the root of the issue.

Submitted by chad on Thursday, November 5, 2015

hi spoke with netflix and i referenced the number and they enabled it but still not working there aware of the issue
i have audio descriptions enabled under accessibility

Submitted by Missy Hoppe on Friday, November 6, 2015

I called Netflix as soon as I got home from work; I wasn't sure how to do the online chat thing. The guy I spoke to was nice enough, but he seemed rather clueless. I referenced article 32751 right off the bat, and after being on hold for a while, I was told that they couldn't apply the fix because my internet isn't stable. My internet is just about as stable as a rock; can't remember the last time I had any kind of outage, and my speed is 20 MBPS. The Netflix rep instructed me to call my ISP and request a DNS flush, which I did, even though I didn't think it would accomplish anything. Then, I decided to try contacting Netflix again using Live Chat. It was much easier than I expected it would be, and the individual I spoke to, Alex, was very knowledgeable. It only took about 15 minutes, and now both of my 4th gen Apple TV's are able to use audio description. He had to fix things on their end, and then I had to sign out and back into Netflix on both appl TV boxes. Alex was kind enough to wait while I verified that both boxes work. Needless to say, I'm now a very happy camper. I honestly think that contacting them via live chat is more likely to yield results, and also, if they do say it's fixed, make sure you sign out and back in. The best part is that Alex implied that they're actively working on a more permenant fix, but I had to give permission for the temporary fix to be applied to my account, which, of course, I did. Anyway, I hope this helps someone else get good results.