Problem accessing rich text editor in web pages

I have searched for this, but have haven't seen anything about this particular problem so sorry if I am covering something that has been asked before. I am trying to leave a comment on a video, but the comment box is a rich text edit box and I can't do anything with it. I have tried to interact with it and still nothing. Voiceover won't even speak the letters I am hitting. Is there a way to change that edit box from a rich text edit box to a plain edit box or is that something that the web designer has to do? If I can do it can some one please provide the step by step directions to do it as I am not very techie. Thanks so much.

Forum: 

#1 What is the web page?

What’s the link to the web page, so that we can take a look?

#2 user agent

Hi,
Try changing the user agent to iOS 8.1 - iPhone by doing the following:
First, go to Safari preferences, Advanced tab.
Check the - "show develop menu in menu-bar" - checkbox if it isn't already checked.
Restart Safari.
Next, go to the develop menu in the menu-bar, Enter the user agent sub menu and select Safari iOS 8.1 - iPhone.
This always works for me as the iPhone version of the webpage Will not use the rich TextEditor but instead should use a standard edit text field.
I have found the user agent menu to be a really useful tool for lots of things actually.
HTH.
Chris

#3 Please be aware that this

Please be aware that this might mess with other websites cinse the whole internet will think you're using an iphone instead of a mac.
So it might be worthwhile to try it but remember to put iit back where it was for other sites.

#4 Not sure I can post it here

Scruffy Ted I am not sure I can post it here as it contains adult content. If it is not breaking any rules I'll gladly post it, but need to know if such links are permitted.

#5 Thanks

Thanks Chris R, but that didn't fix the problem because I then get a notification that there is no app to open iTunes for the video portion of the site.