Playing audio description on purchased iTunes movies

Hi,

Does anyone know why I can't play the audio description track in iTunes for a movie I just purchased? War For The Planet Of The Apes, which has audio description and plays it just fine on an iPhone or iPad, won't let me play the described track through iTunes? It will play all the other alternate audio tracks like french and Spanish.

My iTunes is only version 12.5. I kind of really hate the windows version of the program so am always hesitant to update it, but do you think an update would let me play the description track from this movie?

thanks in advance for any advice.

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AD Setting

I don't know about the Windows version of iTunes, but on a Mac the setting to toggle on/off audio description is located in System Preferences. Go to Accessibility, and under Audio Description there should be a checkbox. Hth and good luck.

Description track grayed out

Hi,

Thanks for the advice. I tried something like this, I think, in the Windows iTunes. I went in to preferences under Playback and selected the "play audio descriptions when available" checkbox, but this did nothing.

The choice itself seems to be grayed out when looking in audio controls from iTunes.

Unfortunately, I don't own any other iTunes movies iwth audio description so I can't test and see if it's a technical problem with just this video.

Thanks again,
~Ann