trouble syncing specific albums to iPod Shuffle using iTunes on Windows 10 with a screen reader

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I posted this problem to the NVDA email list and haven't gotten very far, so I thought I'd post here.

I have an iPod Shuffle, and I'm trying to sync particular albums to it from my iTunes library. However, when I try to browse the albums, the screen reader, whether NVDA or JAWS 2019, says nothing. When I browse artists or playlists, the names are read and I can press space to select the ones I want, but with albums it doesn't work. Any help?

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