Apple accessibility line diverting calls to general Applecare technical support

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When I called the Apple Accessibility US number at 877-204-3930, I was routed without my knowledge to general Applecare technical support. When the representative answered, they had no idea I was trying to contact the accessibility line and had to put me on hold to transfer me. They said it could be a problem with their routing system. Has anyone else experienced this?

To tell, you can call the number and ask the representative if they're accessibility trained or Applecare technical support.

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