Trouble removing grayed out mail boxes from the favorites bar in mail for Mac

By LupeDrums82, 6 August, 2023

Forum
macOS and Mac Apps

Hello,

I need help with removing a couple of mail boxes from my favorites list in Mac Mail . They are grayed out and I've tried to delete or remove them, but with no success.
I called Apple Accessibility and they could not remove them or delete them.
I did notice this occurred when I had to sign in into my Exchange account the other day. The exchange account looks exactly like my hotmail account that I first used to sign into my mail app in Mac. I even tried removing the exchange hotmail account and the two mail boxes are still on my favorites list.
The thing is The other hotmail account I used to sign into mail is active, but the Exchange isn't.

I appreciate the help . Hopefully, I explained the issue clearly.

Thanks

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Comments

By Kevin Shaw on Monday, August 7, 2023 - 01:01

Try the following:
Move to the Favourites bar.
VO to the dimmed mailbox account.
VO-command-shift-space on the mailbox. VO will say "mouse down on blah blah"
Stop interacting.
Move VO cursor to the mailbox list.
Press VO-command-shift-space again. Vo will say "Mouse up on blah blah".

This will perform a crude drag and drop option. You might have to try this a couple of times for it to work.