So I just called apple accessibility, and after working on some things they suggested that i do a complete reinstall of my mac. Of course, we were able to erase the mac ok. So my Mac HD is completely empty. They had me go into the recovery partition, and try to install the OS. It was getting hung up on the "Signing into app store" part of the process. After about 15 minutes of discussion, we figured out that it was because I'm on a web authenticated network. Well then we tried over and over and over to get back into the recov partition, but they must have screwed something up in there while they were erasing the mac HD, and so now I have no recov partition, no OS, and a dead mac. I hope not, but I may have to buy an entire new mac ($1000) because of their ineptness. If they had asked me if I was on a web authenticated network at the beginning I could have told them. Now I have a broken mac, with no Mac HD, and no way to install it. They suggested me going to an apple store, and they didn't seem to get it when I explained about transportation issues. They wouldn't give me any other solutions. They said internet recov wouldn't work because of the authenticated network. All in all, their mistake now leads me to have to spend a ton of money that I don't even have right now on a new mac, although this one is still good on hardware and only 2 years old. I, of course, am extremely not pleased with them.