Issue Restoring iPhone with Backup on Mac OS Catalina
Alright, since I usually wait until the X.1 version of a new iOS to be released before updating my iPhone, and since my new Apple Watch Series 6 arrived today, I thought I would make an encrypted backup of my phone to my Mac, restore the phone, do a clean install of iOS 14.0.1 and restore my phone from my previous backup. Like I said, I usually wait until version x.1 is out before updating, but figured that I probably had to update in order to setup my new watch, which was on Watch OS 7.
Since I was previously used to doing all of this on Mojave and with the help of iTunes, I thought I would take some time to explore how to do the same using the Finder on Catalina.
All seemed to go well too. I was successful in creating an encrypted backup and it seemed easy enough to start the restore process.
Got a little confused after clicking restore, with the message that ended up wanting to check for iOS updates before restoring though.
After that, the phone restored, a clean install of iOS 14.0.1 was done and my phone rebooted, bringing me to that initial screen, where you're asked whether you'd like to set this phone as a new phone or restore from a backup.
Now here is where I ran into my problem. After selecting to restore from backup and choosing the correct backup, I was then asked to enter the password I had setup to de-crypt my backup.
When I tried typing it in, nothing happened. I thought perhaps that, although I wasn't hearing the usual clicks when typing a password, I thought maybe the characters were visually being typed in. So I tried several times, making sure to properly type in my password, once with an external keyboard and again using the Mac's own keyboard, no luck. I tried interacting with the field and typing it in, no luck either. I even opened up Text Edit, typed in my password and copied and pasted it into the field, still no luck.
I tried several times and several ways of typing it in. I sadly live alone so wasn't able to get someone sighted to type it in for me, after turning off VoiceOver.
So I took the plunge and set it as a new devices, swearing like a banshee the whole time. After a couple of days, I managed to get most of it setup back the way it was, well most of it anyways. Still have a few fires to put out.
I could always do an unencrypted backup of what I have now, restore my phone and try again to restore from the original backup, but all of that would be a pain in the butt. I guess I'm just wondering if anyone else had ever encountered this or if I was alone on this issue?
I did send an email to Apple Accessibility letting them know of the issue, hoping that it was indeed a glitch and that I wasn't hallucinating.
I experienced the exact same issue when I obtained my iPhone 11 pro last November. I also live alone and remember spending the whole afternoon attempting to get things set up. I ended up asking for sighted assistance from anyone who would be willing to assist. I personally will never back up this way again. I am not ashamed to admit that I felt like the biggest idiot of all time.
I'm so glad to hear I'm not the only one encountering this issue.
I did send an email to Apple on this, so I'm hoping that this may be fixed in a future update of Catalina, or in this case, Big Sur.