Weather Gods Notification Problems (again)

Forum
iOS & iPadOS

Hi Everybody,

Sorry to report that we seem to be back with gremlins in our notification system. I have finished checking our side and am now convinced the problem is with IBM. The problem manifests itself with duplicates.

I have raised a severity 2 ticket but unfortunately these things take time to track down and fix.

Apologies for the inconvenience and thank you for your patience.

Scott

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Comments

Submitted by MelodicFate on Sunday, July 7, 2019

Hi Scott, thanks for the explanation. I was starting to wonder about why I was getting duplicates.

Submitted by Ekaj on Sunday, July 7, 2019

Thank you Scott for the heads-up. Hopefully your app won't have to be discontinued. I've heard good things about IBM, but I guess it's not all true. I just de-activated all my notifications, and just have the severe weather alerts now. So sorry this has been happening to such a great app.

Submitted by DPinWI on Monday, July 8, 2019

Just in case it means something, I am not getting duplicate notifications. My next day forecast arrived only once.

Sorry Big Blue is being a big pain again.

Submitted by Dawn on Monday, July 8, 2019

O no! Not again!
I'm with Ekaj in hoping your app won't have 2 be discontinued. Hope you get it all sorted out.
will that addect the beta? will I have to be re accepted?

Submitted by peter on Monday, July 8, 2019

I was just going to report this problem but looks like you caught it.

Using and iPhone XR.

--Pete

Submitted by Kris on Monday, July 8, 2019

Hi Scott,

Hopefully, IBM will get the problem ironed out for good this time.

In the meantime, I would rather be getting duplicates than no notifications at all. Smiley

Submitted by Weather Gods (Scott) on Monday, July 8, 2019

Hi All,

Thanks for the feedback and support - yes, I agree Kris, better some than none.

I have spoken with IBM and they are a little perplexed, this one isn't at all obvious.

It would be good to know please if everyone who is affected is a beta tester for Weather Gods?

I'm off on a business trip shortly until Thursday, so there might not be much change - although I will try and keep the forum updated.

Thanks

Submitted by DPinWI on Monday, July 8, 2019

This morning, I received duplicate notifications of today's weather.

I am running the current beta on an iPhone 7 running the most recent version of iOS 12.

Submitted by sockhopsinger on Monday, July 8, 2019

Mine came across just fine. There were no duplicates.

Submitted by Kris on Monday, July 8, 2019

In reply to by Weather Gods (Scott)

Hi Scott,

No, I am not a beta tester for Weather Gods. Just a very satisfied user.

Best of luck on your business trip and with getting IBM to fix the notifications.

Submitted by Weather Gods (Scott) on Monday, July 8, 2019

Thanks sockhopsinger - good to know.

Can you let me know should they start to arrive please.

Submitted by chris R on Tuesday, July 9, 2019

Can confirm I have been having duplicate live UV and morning/evening summary notifications for the same location for the past two weeks or so. Doesn’t really bother me but there is a voice-over focus bug which manifests itself when there are 2 notifications in quick succession so look forward to it being fixed.
PS I am not a beta tester.

Submitted by Weather Gods (Scott) on Tuesday, July 9, 2019

Thanks Peter, Chris R and sockhopsinger for the updates.

IBM working on the problem apparently but don't know what might be the cause.

Submitted by peter on Tuesday, July 9, 2019

Maybe IBM needs to get Watson working on this problem!

seriously, too bad there have been so many issues with IBM. One would think they have more robust systems in place. Anyway, good luck in getting this nailed down. fortunately, it's not the worst problem in the world - Better than *no* notifications!

--Pete

Submitted by Ekaj on Wednesday, July 10, 2019

Hi Scott and all. I am one of your beta testers, and I've been getting duplicate notifications too. But as others have said, this is certainly better than none at all. I guess this whole thing is like those VoiceOver general bugs: some people experience them but not everyone and they just pop up in random places to random people. Ah well, there are far worse things in life. Your app could've been totally inaccessible for us, but it's not like that at all. Best of luck on your business trip.

Submitted by Holger Fiallo on Wednesday, July 10, 2019

Well I got my regular notification for sunset and did not get any copies. Using iOS 12.3.1 and iPhone XX. I do not believe that I am getting any. I will check tomorrow. Hope WG will be working with iOS 13 and OS 6. Long live the apple.

Submitted by MsHollyWeezy on Wednesday, July 10, 2019

Yes. I have been getting duplicate notifications as well. Not a beta tester. Better to have the notifications then nothing at all. Thanks for a great app.

Submitted by Kris on Wednesday, July 10, 2019

Hi Scott,

Just wanted to let you know that I am no longer receiving duplicate notifications. All systems are normal.

Maybe IBM found the problem?

Thanks again for developing such a great app.

Submitted by Weather Gods (Scott) on Wednesday, July 10, 2019

Hi All,

Thanks for the updates - much appreciated.

Like Kris, I have passed two scheduled runs without duplicates, so maybe it has been fixed.

Fingers crossed.

Submitted by Weather Gods (Scott) on Wednesday, July 10, 2019

Hi All,

IBM have notified me that they are filtering any duplicates before sending them.

They are still investigating the cause of the duplicates.

Submitted by MelodicFate on Wednesday, July 10, 2019

Hi Scott, just wanted to let you know that I haven't had duplicates for the past 2 days. I'm hoping they fix the problem, but their filtering seems to be working for now.

Submitted by Weather Gods (Scott) on Wednesday, July 10, 2019

Thanks MelodicFate.

The IBM duplicate filter is still in place, still no news on a long term fix though.

Submitted by Holger Fiallo on Thursday, July 11, 2019

Hope they fix it ASAP. We can put a man in on the moon and send probes to planets. This should be easy. I also do not have anyissues with WG. Bella the cat likes to hear it first thing in the morning to see whether I need to turn on the ACU.

Submitted by Weather Gods (Scott) on Thursday, July 11, 2019

Hi Everybody,

IBM have run some tests and believe the problem is on our servers, rather than theirs.

I need to spend longer now deep diving through logs for lots of different processes that run separately to each other and try and figure out the problem.

We haven't updated our IBM server code for quite a while, so to suddenly have something breaking is very puzzling.

Looks like my weekend is taken care of ☺️

Submitted by Weather Gods (Scott) on Monday, July 22, 2019

Hi Everybody,

Still no official word from IBM and I'm still going backwards and forwards with them.

However, I have noticed I have not had any duplicates for three days now - might just be a coincidence or someone somewhere pulled a lever, flicked a switch lol.

Can you let me know please if you are still getting duplicates (last couple of days)?

Thanks