voiceover freezes when trying to close amazon from app switcher

iOS & iPadOS

I'm running ios 13.6 on an iPhone8, when I use amazon and try to go to the app switcher to close it after I'm finished using it voiceover freezes and I have to go in and out of the app switcher several times before voiceover responds again. This is the only app I'm noticing this with. I'm using the regular amazon shopping app.
Anyone noticing this behavior?



Submitted by Pepper Fox on Sunday, July 19, 2020

Amazon is a garbage app. It's garbage on Android as well. Even my brother, who is sighted, says the Amazon app for iPhone is quite slow, so it's not just us.

Submitted by Roxann Pollard on Monday, July 20, 2020

I don't think it is just the Amazon app which causes VO to freeze Up. I notice this among several of my apps. I also find I must wait for what seems like an extraordinary long time before VO responds again. One thing that I have started doing is to simply hit the power button to lock the phone. I wait for a couple of seconds and then unlock the screen. For the most part it seems to resolve the issue. This behavior started happening to me with the release of iOS 13.

Here's to hoping that Apple resolves this bug soon.

Submitted by Holger Fiallo on Monday, July 20, 2020

Using iOS 13.6, 11 pro max. I just open amazon app and prime app. I went to close both and no issues. Did all updated the apps? VO worked well and it was fast closing both apps.

Submitted by Greg Wocher on Monday, July 20, 2020

I am running iOS 13.6 on a iPhone 10S. I am not seeing any issues with either the amazon shopping app or prime video. They are both working fine.

Submitted by Jo Billard on Wednesday, July 22, 2020

I've noticed that this happens when I'm on a Facetime call and it's very disconcerting. I'm not very good at troubleshooting or problem-solving in the middle of what often feels like a crisis, so I'd appreciate any tips and tricks that have worked for someone.