voiceover freezes when trying to close amazon from app switcher

iOS and iPadOS

I'm running ios 13.6 on an iPhone8, when I use amazon and try to go to the app switcher to close it after I'm finished using it voiceover freezes and I have to go in and out of the app switcher several times before voiceover responds again. This is the only app I'm noticing this with. I'm using the regular amazon shopping app.
Anyone noticing this behavior?



Submitted by Jenna Pepper on Sunday, July 19, 2020

Club AppleVis Member

Amazon is a garbage app. It's garbage on Android as well. Even my brother, who is sighted, says the Amazon app for iPhone is quite slow, so it's not just us.

Submitted by Roxann Pollard on Monday, July 20, 2020

I don't think it is just the Amazon app which causes VO to freeze Up. I notice this among several of my apps. I also find I must wait for what seems like an extraordinary long time before VO responds again. One thing that I have started doing is to simply hit the power button to lock the phone. I wait for a couple of seconds and then unlock the screen. For the most part it seems to resolve the issue. This behavior started happening to me with the release of iOS 13.

Here's to hoping that Apple resolves this bug soon.

Submitted by Holger Fiallo on Monday, July 20, 2020

Using iOS 13.6, 11 pro max. I just open amazon app and prime app. I went to close both and no issues. Did all updated the apps? VO worked well and it was fast closing both apps.

Submitted by Greg Wocher on Monday, July 20, 2020

I am running iOS 13.6 on a iPhone 10S. I am not seeing any issues with either the amazon shopping app or prime video. They are both working fine.

Submitted by Jo Billard on Wednesday, July 22, 2020

I've noticed that this happens when I'm on a Facetime call and it's very disconcerting. I'm not very good at troubleshooting or problem-solving in the middle of what often feels like a crisis, so I'd appreciate any tips and tricks that have worked for someone.

Submitted by Angelo on Wednesday, September 16, 2020

Had terrible lag on Amazon, after a couple of minutes of normal use to the point I couldn’t navigate, turn off VO or close the app. Saw a similar problem in an Applevis blog post with the solution of switching VO voices. This has so far solved and lag

Submitted by Angelo on Wednesday, September 16, 2020

Had terrible lag on Amazon app to the point where I couldn’t even navigate, close the app or turn off VO. Saw an Applevis Blog post with a similar problem and the solution was to switch VO voices. I’ve since done so and have had no lag at all.

Submitted by gailisaiah on Friday, August 6, 2021

I have the iPhone 12 Mini and even before that, when I had an iPhone eight, Amazon works great! No VO issues. Around my work, the joke is that Amazon is too accessible! Very easy to shop and you can use the voice search to request specific items. Works really well. And I highly recommend Amazon!

Submitted by Ekaj on Saturday, August 7, 2021

I don't use Amazon Shopping or Prime, but I have the companion app for the A-person. I'm using Fred as my current voice on an iPhone 7, and have occasionally noticed a lag and app refreshes some of the time. But it seems like this app is very good for the most part on my end. I think this app gets updated on a semi-regular basis, so perhaps try going to the app store and updating? In addition, https://www.amazonforum.com seems pretty good although I haven't really done much on there. Never thought about switching voices, but I'll do that and see what happens.

Submitted by Joe on Monday, August 9, 2021

Club AppleVis Member

When I go to the app switcher and close Amazon I notice just sound in general stopping for a brief second. For example if you're playing music while doing so you'll sort of hear it skip and then continue. I'm not having the issue were voiceover just stops altogether.