VoiceOver And Visual Voicemail

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iOS & iPadOS

Since upgrading to iOS 11, I seem to be having more problems than before whenever I try to access voicemail messages. I'm with AT&T, have an iPhone SE and they use visual voicemail. From what I've read so far, it's sounding like once you bouble-tap on a voicemail message and hear it, you can't replay it again, you can only read the transcript data. I just discovered, though, after looking again, that there's a question after the transcript data with links for useful and not useful, and when I tapped not useful, now I'm seeing the play voicemail button, so maybe I'm getting somewhere. The other issue I'm having here, though, is that even if I select the speaker button because I don't want to hold the phone to my ear all the time, I can't seem to get the speaker to work. So, I'd love to hear from others as to how they're dealing with this visual voicemail concept. I wish there were a way I could simply turn off seeing the transcript data, but I've not found any way thus far. Thanks at least for listening, and for any thoughts anybody might have.

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Submitted by Paul Martin on Wednesday, November 8, 2017

I've not seen the play Button vanish, but it is past the transcript when flicking through the screen. I also can't get the speaker to work, even if I select the button. I can start a message playing, and it goes without fail to the earpiece. if I however put it to my head and pull it away, the message pauses.