Trouble entering passcode on my iPhone 8

iOS & iPadOS

Hi, Applevis folks.

When I'm asked to enter my passcode on my iPhone, and double-tap the screen or hit Enter on my braille display, the typing keyboard won't come up. The only time I can get it to come up is when I power off the phone, and then restart it. Any help would be much appreciated.



Submitted by NoShark on Thursday, March 28, 2019

I have found that the on-screen keyboard is never displayed if the phone is connected via bluetooth to a keyboard or Braille device. It seems that you can't use a bluetooth input device and the on-screen keyboard at the same time.

Submitted by Ishkabibble on Thursday, March 28, 2019

Actually, there's a setting I found that solves this problem. Just go to Settings > General > accessibility > VoiceOver > Braille. There’s a setting called “Show On-screen Keyboard.” By default, it is switched to off. Double-tap it so the setting is switched to on, and you should be able to enter your passcode via the on-screen keyboard by activating the keys (clicking a cursor router on the virtual key.)

P.S.: for Bluetooth keyboards, there should be a key that toggles the visibility of the on-screen keyboard. I happen to have a Logitech Bluetooth keyboard and this key is on the very top right.

Submitted by Paul Martin on Friday, March 29, 2019

You could always try using the bluetooth keyboard or braille display to enter it, though it might be a little more unpredictable at first with the braille display depending on both Voiceover's braille settings and the passcode type you select.
However, there is a switch as mentioned above to control the hiding of on-screen keyboards when a braille display is connected.