Several accessibility bugs with latest version of YouTube

iOS and iPadOS

With the most recent version of the YouTube iOS app, I am experiencing some new bugs and wanted to see if anybody else was having similar issues. The biggest one is that I can’t seem to minimize the video player when I am done watching a video. VoiceOver announces the button to minimize the player but double tapping it does nothing. I have to disengage voiceover and then single swipe from near the top of the screen downward which is the normal iOS gesture to minimize the player. The second one is, when I’m on the home tab where it shows suggested videos, voiceover reads aloud the title of each video twice, along with a bunch of other information that isn’t helpful. It makes scrolling through this area of the app very cumbersome. Finally, screen formatting seems to get really messed up if you swipe left and right to read through the comments under a video. I have a little bit of vision and I can see that as I am swiping through the comments, the entire display is shifting upward, leaving a big black void at the bottom of the screen. If I go too far, the entire screen is black and the only way I can get functionality back is to restart the app.



Submitted by Ibrahim on Sunday, March 11, 2018

Hello Joe,
A lot of us experienced the same YouTube bugs you mentioned. But most of us who uninstalled youtube, then reinstalled it fresh got rid of these bugs. With a fresh install of youtube, the app functioned normally without any problems.

Submitted by tech_geek1 on Sunday, March 11, 2018

I attempted to uninstall and reinstall the app but I am noticing now that after a day of use the first bug that Joe describes has returned. Although I can find the collapse button with VoiceOver enabled double tapping on it does not minimize the video and I am not able to find a close button on screen to exit out of the screen with the recommended videos.

Submitted by tripolice on Monday, March 12, 2018

The feedback is very inconsistent when turning on or off watch or search history in privacy settings of Youtube. This is not related just to the current version. First voiceover announces some other control and then lands on the confirmation which is a button. tapping that button dismisses the confirmation screen, but often the history is not paused or resumed and one has to repeat the same action.

Submitted by burak on Monday, March 12, 2018

Hello, the issue mentioned in the first post of this thread goes away only for once when you uninstall then reinstall the app. When you launch for the first time and quit, it returns. I cannot collapse videos anymore.

Submitted by sockhopsinger on Monday, March 12, 2018

It's frustrating, because sometimes it works and sometimes it doesn't. There is nothing specific I do, but just sometimes when I open the app it will dismiss a video, and sometimes it will not.

Submitted by Bobcat on Monday, March 12, 2018

I can't find a place in the YouTube app to send bug reports.
I went to the developers link from the apple of the YouTube page but it looks like a form that you have to join in order to post.

Submitted by Aidan JK on Monday, March 12, 2018

As others have said, installing the app again temporarily resolve the issue. It comes back when the app is closed the first time. I have reported this, and you can too using @googleaccess for the tweeters among us. These are such serious bugs they will almost certainly be fixed very quickly.

Submitted by Dawn 👩🏻‍🦯 on Monday, March 12, 2018

I'm not having any issues with collapsing. Everything works good for me here.
Only annyance I had was that I got recommened videos first instead of my history, which was buried. Once I re-opened the app, I now have my history back.

Submitted by Luke on Tuesday, March 13, 2018

In reply to by Dawn 👩🏻‍🦯

For those of us who don’t use Twitter, is there just a good old-fashioned email address where we can send this feedback, similar to apples accessibility address? As others have stated, since originally posting, I tried uninstalling and reinstalling but today the problem has returned. Thank you

Submitted by Luke on Tuesday, March 13, 2018

As we await a permanent fix from Google, here’s a trick that will make life a little easier in the meantime:
With a video loaded, touch near the top of the screen until VoiceOver announces “video player heading.” Using a single finger, double tap and hold until you hear the tone, and then hold for another second or two. While still holding, swipe down once and the video player should minimize. It takes a little practice but I am now a pro at it, LOL. Oh and if you’re device supports 3D Touch, make sure not to press on the screen because you don’t want 3D Touch engaged here. Good luck

Submitted by Rocker on Tuesday, March 13, 2018

From the home tab, double tap the My Account button
Swipe down to the Help & feedback Button and double tap
You will find an edit field and a submit button

Skip the edit field as it is just a help search function
Double tap the submit feedback button
This time, enter your feedback into the edit field and swipe left then double tap the send button
Note: there are selected items that include screenshots and event logs selected by default. Near the bottom of the page, not sure what happeneds there but I’m assuming the Dev team would appreciate the information
Good luck!

Submitted by DJHey20 on Tuesday, March 13, 2018

Hey Joe,
The moment I saw you and other people talking about being unable to minimize the video player, I knew I’m not alone. I’ve been experiencing it too, and it’s really annoying. I just submitted a feedback form about it on the Google accessibility page that was shared in this post, so I’m hoping they’ll pass it onto the accessibility team of their iOS apps. And I specifically mentioned how uninstalling and reinstalling the app temporarily fixes it, but that it’s still pretty frustrating. But hopefully, they’ll get it fixed soon. ☺️

Submitted by Troy on Friday, March 16, 2018

I think googles accessibility team is about like facebook, they're hit and miss. The youtube tv app still doesn't read the activation code. I am also having issues collapsing videos.

Every few days I check the App Store for a YouTube app update, but nothing so far. It seems like an unusually long time between updates, this time around. Hopefully big improvements are coming

Submitted by MelodicFate on Friday, March 16, 2018

Collapsing videos has started working for me again. I was using the app a couple of days ago when I noticed it just randomly started working again. Not sure if it's just me, but thought I'd chime in on this.

Submitted by Luke on Wednesday, March 21, 2018

Thanks to the new screen recording capabilities of iOS 11, I made a short video where I tried to document some of the screwy bugs I’m experiencing with VoiceOver in the YouTube comments section. Using the feedback form in the YouTube app (thanks to the great advice of one of the above commenters), I submitted this video to them to hopefully help them resolve it. Here’s the link if interested:

Submitted by Holger Fiallo on Friday, March 23, 2018

whenever I open youtube, and slide right voiceover does not read the next selection. Sometime voice over says possible text.

Submitted by Luke on Friday, March 23, 2018

In reply to by Holger Fiallo

Yep, that’s another bug. It happens on the youTube home tab and subscriptions feed tab. Use a three finger swipe up to scroll past those first couple of videos and then it should scroll automatically using the flick right gesture from then on. There are bars of unrecognizable text in between the videos for some reason but you still have access to the actual videos — I think those weird bars are providing more detail about the video just above them. Hope this made sense

Submitted by Holger Fiallo on Sunday, March 25, 2018

Deleted youtube from my iPhone reinstalled and still see the following bug. When sliding right I hear possible text. Does not matter if you remove the app and reinstall because it comes back. Hope they fix this. Also it looks like youtube does not since with my IE in my PC. Before if I was watching a video in my PC and stop, I could see it in youtube where I left. No more.