question about netflix

iOS & iPadOS

I was wondering. when in the netflix app and I find a show I want to watch, I click download. It doesn't download the audio description track. Is there a way to fix this? Thanks.



Submitted by leah on Thursday, June 14, 2018

on your phone there is a setting to turn audio description on and off I think it’s an accessibility

Submitted by techluver on Thursday, June 14, 2018

That doesn't seem to work for downloaded netflix content. i'm speaking to that specifically

Submitted by Remy on Thursday, June 14, 2018

I download stuff all the time and have never had any trouble. In addition to the AD settings for your iphone itself, make sure audio description is selected in the audio track. You can do this while in the audio and subtitle section of the video window when it is playing. I don't imagine you'd need to enable it before downloading, but worst case, try that first before doing so.

Submitted by Kerby on Thursday, June 14, 2018

If you have audio description turned on in your accessibility settings on your phone than it should automatically play audio described content. If it doesn't, it's more than likely that show isn't available audio described.