Problem with iMessages, any ideas?

By Unregistered User (not verified), 27 September, 2013

Forum
iOS and iPadOS
Good afternoon all. I am trying to help my friend be able to receive iMessages from her Apple Id. She has it set up correctly at her end, but when I come to compose a message to her Apple Id, it wants to send as an mms. This I do not want to do in case I incur charges. If I however compose a message to her number then it sends as an iMessage. She is already signed into iMessage using her correct Apple Id. In fact, Apple confirmed this via an e-mail in her inbox this morning after she signed in for the first time. Her Apple Id is already verified. Web searches do not prove very helpful. So thought I would come in here to see if you have any ideas, which would be greatly appreciated. My friend has an iPhone 4s running 7.0.2 while I have an iPhone 4 running 7.0.2. Thanks!

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By Rocco on Friday, September 27, 2013 - 13:55

Hi Chris, Has your friend went into Settings, Messages, and selected "Use Apple ID for iMessage?" Then they have to sign in with their apple ID and password from within iMessage. Under "Send and Receive" there should be 2 addresses. One should be their phone number, and then it should say their apple ID. VoiceOver should read both as "selected." Also, if you want to, you can turn off "send as SMS" on your end, so that you don't accidentally incur carrier charges while trying to troubleshoot this iMessage issue. If you have any further problems or questions, feel free to e-mail me at [email protected] Let me know if this helps, or if this works for your friend. Have a great day, and a great weekend! Rocco