a problem during calls?

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iOS & iPadOS

hello, to me and my friend is happening a strange thing. so the problem is the following: when you answer a call, put the phone to your ear, then the voice over still reads the elements on the screen (when you slide it a little or something), and its randomly switching sometimes the output to speakers, etc. before when you answered a call, the screen was "locked" or whatever, so you could interact with it only when you put the phone away from your ear. sometimes, there was a problem when the call ended, because the phone moved a little and it was on "end call" button and it activated it. do others have similar problem, or only me and few people?
M.

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Comments

Submitted by Serena on Tuesday, May 31, 2016

hi, sounds like your proximity sensor isn't working properly. you might have to talk to apple support to have it repaired.

Submitted by Roxann Pollard on Tuesday, May 31, 2016

If you have a screen protector that has gotten wrinkled along the top edge of your phone, this can cause interpherence. Also, I have notice that a little faster movement when bringing the phone up to your ear to talk causes the sensor to behave more smoothly. I don't think you should have to do a faster movement but it has worked for me in the past. To solve the wrinkled screen protector problem I previously had, I switched to a glass screen protector from Zag so that I never have that problem again.

HTH

Submitted by Michal Badin on Tuesday, May 31, 2016

hi, i like the screen protector theory. today i got my new iPhone SE, and it has only a protection of the back side, so i will buy a screen protector for it. before on my 5C (where the problem was), i had this foldable something, which protected the whole phone, and it created a little -frame- around the screen, so thats maybe why the proximity thing didnt worked so well, who knows.

Submitted by Anthony on Tuesday, May 31, 2016

Hi there I would recommend temper glass if you're looking for a screen protector I have it on my 6s + and I Love it and that was just a suggestion

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