New problem entering comments on YouTube

iOS & iPadOS

It appears with the latest YouTube update for iOS the comment view is broken. I can type my comment using the on screen keyboard but when I slide my finger up to find the text edit box for the comment or the send button, neither are available. Voiceover just makes that clicking sound indicating nothing underneath your finger is capable of receiving focus. Is anyone else experiencing this?



Submitted by Eli on Thursday, March 7, 2019

The only solution that I’ve found is to turn off Voiceover and tap where the buttons should be. After three or so times of hitting the massive discard button I just go with it.

Submitted by mario_hardrock on Thursday, March 7, 2019

yes it's a issue in the latest update.
and can only be resolved if we all report this issue to google
please let's do it.
we can do it in the app, in settings and then the Help button.
thank you all.

Submitted by Luke on Tuesday, March 12, 2019

I submitted feedback using the help menu from the YouTube app and hopefully it will get routed to the accessibility team since that’s what the problem references, but I will also use that accessibility feedback form as well. Thank you for that. I thought I found a workaround, but the fix seems to be temporary. I deleted and reinstalled the YouTube app and for a little while, I know longer had the issue. I could interact with all the elements of the comments view without issue. However, coming back to the app later in the day, the problem had returned. This is a pretty serious bug for those of us who interact in the comments sections of videos, so hopefully it will be resolved soon. Thanks again, everybody

Submitted by mario_hardrock on Wednesday, March 13, 2019

I can inform you that after some questions and answers, of messages, for a better description of the issue, google accessibility team, confirms this issue and very soon it will be solved.

I have always been very well treated with this lady's sympathy:
read below the message from Nisa.


Hi Mario,
I hope you are doing well! 
Also, I have escalated the YouTube issue so it can be looked into further. I'll make sure to keep in touch and let you know of any updates I get on the escalation! 
Please feel free to reach out to us with any other questions or concern. 
The Google Support Team

Submitted by mario_hardrock on Monday, March 18, 2019

Hi Mario,
I hope you had great weekend! 
Thank you for your patience while we worked on your case. I'm happy to tell you that we were able to fix the issue with the YouTube comment box! This fix has rolled out on the 14.10 YouTube update!
Once you get the update could you please test the YouTube app and let me know how it goes? 
Looking forward to your reply!
The Google Support Team

my reply.

Hi, sweet lady Nisa
Yes, I confirm that the issue has been fixed.

thank you Nisa.
congratulations google accessibility.
great work.
thank you!