LookTel Money Reader Problems In iOS 10?

iOS and iPadOS

I just tried using Money Reader today after having updated to iOS 10 a couple weeks ago and I couldn't get it to work. It kept saying "Money Reader running" but would not announce any bills I put under the camera. Lighting conditions were normal indoor fluorescent lights, conditions it worked just fine in previously. I rely on this app and if it is broken and no longer supported, I will need to find a replacement app ASAP that does the same thing.

So, first anyone else having this issue and is there a solution? Second, if not, can anyone recommend a similar app?




Submitted by Serena on Thursday, March 2, 2017

hmm, strange, i'm on iOS 10 and have used it with no troubles, sounds like something else strange is going on there, maybe force close the app, reboot your phone, and then try again. see if that makes it work.

Submitted by OldBear on Friday, March 3, 2017

I seem to remember having to go to the app switcher and close the app, then open it again one time to git it working back when I updated. Give it a try if you haven't already.

Submitted by DPinWI on Friday, March 3, 2017

I echo the suggestion to try closing the app with the app switcher, and then retrying. I have had to do this once or twice. Otherwise, it has been working great. It's a minor inconvenience in the big picture.

Submitted by Lou Kolb on Friday, March 3, 2017

I've had the same problem here and have found that just hitting the home button to get back to the apps list and then restarting money reader from there does the trick. I have no idea why it's doing this in the first place, though.

Submitted by Pyro2790 on Friday, March 3, 2017

As others have said closing it in the app switcher and opening again should make it work. Another thing I have noticed is if your switch on the side of the phone is set to silent, it won't always read bills either, flip the switch to the other position and then flip it back and see if that will allow it to read. If that does the trick then your good to go. If not it should work by closing and re opening the app again.

Submitted by JTran2013 on Friday, March 3, 2017

I am having the same problem with Money Reader. An alternative app that I use is called Eye Note.

Submitted by steven carey on Friday, March 3, 2017

Hi Guys,
Yes, try what others are suggesting because it worked for me too. However, as I am in the UK the Money Reader app is beginning to cause big problems. We have a new £5 note which is now plastic rather than paper and we will soon havenew £10 and £20 notes with a similarly new construction. The new £5 is mistaken for the paper £20 most of the time and I'm sure my mind will be blown with what Money Reader thinks the new £10 and £20 notes are. With no other option, I call on the developer to make some updates because we are really becoming confused. Also, for some time Money Reader has not been able to recognise Scottish notes and I'm sure as other notes are updated confusion will multiply rapidly.
I did read somewhere that a new companyis now supporting Money Reader. Is this true? If so, could someone in the US contact them please and pose the question about updates.


Submitted by Pyro2790 on Saturday, March 4, 2017

Steven. You are correct. Its now called NantMobile Money Reader. I posted to another topic that is similar to this one with the name change.

Submitted by steven carey on Monday, March 6, 2017

Hi Pyro,
Thank you but I did download the updated version when the app was taken-over by the new developer. I found the new developer's main contact details on the internet but living in the UK there was no option to contact them by e-mail to inform them of the problem of new notes in England and Scotland. As far as I am concerned, the new version of Money Reader is problematic at best and downright unuseable for blind people in the UK as they might hand-over incorrect notes or wrong ones when the new £10 comes out in October.