LookTel Money Reader and iOS 8

iOS and iPadOS

Hi all,
Just wondering if anyone else has had trouble with some apps that use the camera, specifically LookTel Money Reader and Light Detector, after updating to iOS 8. I'm using an iPhone 5 and have confirmed that these apps do have access to the camera, but they don't give me anyinformation when I try to use them. Other apps like DigitEyes, KNFBReader, and Taptapsee work fine. I even tried uninstalling and reinstalling Money Reader, but this did not resolve the problem. Any suggestions would be greatly appreciated.



Submitted by sockhopsinger on Thursday, September 25, 2014

Try going into Settings, Privacy, and making sure that Money Reader has been given access to the camera. I'm not sure what else you can try. Also, make sure you are in adequate lighting when you try to use it. If unsure, try different areas around where you are trying to use it. Hope this helps.

Submitted by Unregistered User (not verified) on Thursday, September 25, 2014

Make sure the apps have permission to use the camera.

Submitted by Orko on Friday, September 26, 2014

Don't know what to tell you except that I'm using it in IOS8 on an iPone 5s with no problems.

Inreverse Digit Eyes is real slow to detect bar codes, while Red Laser picks them up very quickly. And TapTapSee works the way it always has.

Submitted by Brooke on Friday, September 26, 2014

I know of other people having the same issues with LookTel. It could be worth completely uninstalling the app, then installing it again.

Submitted by Curtis Chong on Friday, September 26, 2014


This is a problem which seems not to be related to the camera. I had the same issue with both Money Reader and Eye Note. Both programs don't talk. However, in the case of Eye Note, when I set it to beep and/or vibrate, the bill was recognized. Unfortunately, this is one of those problems that does not hit every iPhone that has been upgraded to iOS 8--only some, and I cannot determine the variable.


Thank you, Curtis, for your comment. I downloaded eyeNote and was able to get recognition with all three settings; speech, tone, and vibration. So ... I guess the mystery deepens.

Submitted by MauricePeret on Wednesday, October 1, 2014

Greetings, I'm running the latest iOS8.02 on my iPhone 5 and can't use LookTel Money Reader. It is annoying because it's the best currency identifier there is out there. I've checked under privacy settings that the camera was on and have uninstalled and reinstalled it without success. I guess all I can do is hope that the iOS8.1 update will solve the issue. KNFBReader is working just fine.

Submitted by sockhopsinger on Wednesday, October 1, 2014

I have never seen so I have no idea if this has any effect. But does it matter what the screen brightness is set to? Does that affect apps like the camera and such? Could that be part of the problem?

Submitted by jim on Friday, October 17, 2014

Yes I am haveing the same problem.
i have reinstalled the app twice and also made sure the camera was turned on.
i have a sighted friend and he says the screen is black and there is no light on from the camera.
i have sent the Looktell people 2 emails and they havn't replied.
i'd expect a bit mor from someone i paid ten dollars to.

Submitted by Orko on Sunday, October 19, 2014

That it works for some people and not for others, could be either the device they are using, or a setting that they changed that affects LookTell Money Reader on IOS8.

Both LookTell and EyeNote work fine on my iPhone 5s running IOS 8.0.2.

Off topic comment: I wonder how longt EyeNote has been available, I looked for "money identifier" and "money reader" in the app store and all I could find was LookTell and some app that identifies coints. I just tried it again and still no EyeNote. Had I found EyeNote first, I could have save the $10 I spent on LookTell. Ah well... At least LookTell turned out to be money well spent.

the folks at LookTell never respond to anyone Mary. A year ago I have been trying to request them if they could update their app to recognise the South African Currency, to date, nothing. nada. zelch response from them.

Submitted by Sounds2Good on Tuesday, October 21, 2014

As I posted elsewhere the IOS 8.1 upgrade didn't fix the Money Reader issue. BTW, I have some sight and had my fully-sighted wife confirm that the app isn't working, it simply sits on the "Money Reader is running" screen and never "opens" the camera. The area of the screen where the bill would be seen remains opaque. Also, the "flashlight" does not activate even when opening Money Reader in a completely dark room.
I guess I'll have to try EyeNote.

Submitted by Brooke on Wednesday, October 22, 2014

I tried this app and couldn't get it to work either. For now, I'm using CamFind to identify money.

Submitted by KE7ZUM on Wednesday, October 22, 2014

here's a thought. Those of us that are running iphone 5 models, try look tell.

Those of us running 5s models and higher try look tell.

My bet is that it will not work for iphone 5. but will work for iphone 5s.

Submitted by Brooke on Wednesday, October 22, 2014

I think you're right, Marrie. Mine is an iPhone 5, and it doesn't work.

Submitted by Bryan Jones on Wednesday, October 22, 2014

Good idea to survey Users of 5 vs 5S. Looktel MoneyReader version 2.4 seems to be working fine under IOS 8.1 on my iPhone 5S. It also seemed to work fine when the same phone was running IOS 8.02..

Submitted by KE7ZUM on Wednesday, October 22, 2014

I created a survey which can be found here in an iframe. it works and will close at 11:45 pm october 31 of this year. Please tell everyone you know with iphone 5 and higher models so that we may be able to collect responses for look tell..

Take care to all

Submitted by Brad on Thursday, November 13, 2014

It's all fixed, Folks. My daughter used it 6 times after she manually updated from the app store just today. Good luck with it. Oh, she's using the iPhone5, as well as the iPod5, running IOS8.1 or whatever we updated to a couple weeks ago.

Hi everyone. After the recent update LookTell don't work at all. When i try to start it, this app just has crashing. I tryed to reinstall Looktell but it did'nt help me. It's really strange and bad thing that developers don't test their work of application on all devices.

Submitted by Curtis Chong on Thursday, November 13, 2014


Based on what I am reading here now, the recent update of LookTel Money Reader to Version 2.4.1 fixed the problem for iPhone 5 users but created a different problem for iPhone 5S users--namely, now the app crashes on the 5S.

It is most unfortunate that an app which is this popular is not quality checked completely before moving through the App Store into final release.

On my iPhone 6, running iOS 8.1, everything is still good<smile>. I feel for those of you who have been negatively impacted by this.

Submitted by MarkSARCH on Friday, November 14, 2014

Hi just a day ago when the LookTels guys released the version 2.4.1 today just several minutes ago release the version 2.4.2 with support to iOS7 and iOS8 and also fix the app crashes for the iPhone 5S
Should you update to see What's new find on the release.