latest version of seeing AI crashing

iOS and iPadOS

I first wanted to start by saying I use to love this app, when it came out in it's early development the app was good, no other barcode scanner could detect and have the great camera detection that this app had and I have also heard the same from others. This app has sadly gone downhill really quick. I don't know what happened but every update has gotten buggier and buggier. This latest update released a few days ago is about useless. It is acting like a beta, crashing, and then when I use the barcode scanner it will tell me "sorry something went wrong, try again later." It is very sluggish and I am very disappointed of what this app has become because it was once truly the best OCR app out there in my oppinion. Anyone else having these frustrations with this app? I guess at this point all I can say is R.I.P seeing AI.



Submitted by Jason on Friday, July 12, 2019

Have you deleted and reinstalled the app? There is also a feedback under menu and then settings. I am using an iPhone XR and had to delete and reinstall. It does work for me now and the scan documents feature does work well. The bar code scanner works well but you need a great deal of light. I have much better luck at the grocery store than at home. Hopefully my comments will help.

Submitted by Saqib on Friday, July 12, 2019

Hi Troy, I am the lead for Seeing AI. I'm really sorry that your experience has got worse. If you're willing, I'd love to work together to resolve these problemsThis could be something specific to a particular phone model or version of iOS. To help with this, please could you send us as many details as possible by tapping menu, then feedback. When does the app crash for you? What were you doing just before that?And if you like, we can also call you to understand some of these challenges - include your contact details in your email, if you want.

Submitted by Justin on Friday, July 12, 2019

What iPhone are you using? It may be an older device. Not sure, but sometimes the app crashes, the best thing I can say is close it in the app switcher and reopen it again. Is it always crashing in the same place?