iTunes Charts not showing on iPhone

Forum
iOS & iPadOS
When I try to load up the itunes charts on my iPhone, I go on to the music section, which loads up on featured just fine, but when I click on the charts button, the screen just goes blank. No matter how long you wait nothing shows up. In the status bar, the network connection in progress shows up for a few seconds after clicking the charts icon, then disappears, still leaving a blank screen. I've tried the obvious things such as rebooting my phone and Internet router and it hasn't worked. I thought it could have been itunes had gone down but theirs been no tweets or anything about that, and its been happening for a couple of weeks now. So everything on itunes works fine apart from the charts section. Can anyone help? Thanks.

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Comments

Submitted by KE7ZUM on Tuesday, August 20, 2013

It's a bug. There is a work around. 1. quite iTunes front he app switcher. 2. find iTunes with voice over on then hover your finger over the icon and turn vo off. 3. tap the iTunes icon and then start voice over. You will now be able to see the charts. You must do this every time you switch major stuff like music to music to tv. Email accessibility@apple.com and let them know to fix this as it's been broken for who knows how long now.

Submitted by KE7ZUM on Tuesday, August 20, 2013

and her'es my demo of the problem Is t hsi what it is. I get the feeling it is. http://audioboo.fm/boos/1557177 Tc and be blessed.

Ah I've noticed it now. I made a mistake of not quitting itunes from app switcher. Its working now. Thanks a lot :)

Submitted by KE7ZUM on Tuesday, August 20, 2013

In reply to by Callum

I still wish that apple would fix this. to quit voice over and start iTunes is not fithe for the beginner or the faint of hart. lol! I plan on emailing them and we'll see if they will fix this, or if we need to talk louder. Tc all.

Submitted by Amber on Wednesday, August 21, 2013

I thought I was the only one this happened to. This is interesting. I'll try the voiceover thing.

Submitted by Amber on Wednesday, August 21, 2013

Maybe I am not understanding the directions correctly, but I just tried it and it's not working for me. I look at the charts all the time, that's how I find out what's out. But for some reason this isn't working for me. I hope they fix it soon or else I can get a better understanding of what you guys are doing so I can look at them again too.