By leigh sloane, 26 February, 2020 Forum iOS and iPadOS hi, when using my iPhone6 with a telephone banking speech programme keypad the voice over volume suddenly decreases, is audio ducking ment to be involved at all? what am I missing here? many thanks, Options Log in or register to post comments Comments activity settings The first thing that I would do would be to check and make sure that you don't have something set up in voiceover activities that would automatically turn the volume down in that app. iPhone activity settings many thanks to josh c. with his help, I think I found the problem. How did you fix? IF you don't mind, can you please give the steps you took to resolve the issue? Thanks. voice over volume decreasing when using phone banking keypad no particular action itself, went into both mobile and phone settings and toggled action buttons back and forth also removed audio ducking off my rotor actions as I didn't usually need it and rechecked that when using the phone away from myself that the speaker action worked. I now think that using my wired headphones could have caused this as well.