Hello all:
I have an Iphone 13 that has just 5 gb of icloud storage,
When i need to backup this iphone it told me that this is not enough free storage on icloud to backup this iphone,
but the Icloud storage is near empty, so, why this iphone can not be backed up?
56 mb of 5 GB used, , and my backup is just 35 mb, so, why?
all we need to backup is just contacts, calendar and so on, no photos videos etc.
all things are off.
are there some hidden things on icloud that can not be seen?
or what is the best advice to be able to backup this phone?
By Ramy, 27 August, 2025
Forum
iOS and iPadOS
Comments
You cant back up
If your using icloud backup, that backs up everything which is more than the basic 5 gb you have. You can backup contacts alone, but if your specifically talking about icloud backup, that backs up everything not just contacts. depends on how much things you have on the phone, but a backup might be anyware from 25gb or more. Point is, 5gb won't be enough to backup your phone to icloud. If you just want to backup contacts, turn on contacts, but that's separate from icloud backup.
I can back up my iPhone with 5GB on iCloud
Hi,
I can back up my iPhone with 5GB. Double tap on everything under the 'manage storage' option under iCloud and see what's there. When I've previously got a new phone and chosen to back up from iCloud, all my apps are there, and messages too, all with 5GB, and I'm not just talking about native apps, all my other apps too. Before you back up, delete your existing backup, which won't delete everything on your phone, and then try backing up.
empty icloud
Now her Icloud is near empty just 56 mb, so, no backups etc,
and on her phone, all things are off except contacts , that makes backup size 35 mb,
so, why Icloud says that no storage available?
Latest iOS
Are you using the latest version of iOS? I don't understand why it's failing to backup when it appears you have enough space, and it doesn't seem like the space required for the backup is anywhere close to filling your quota. Perhaps try connecting to power and Wi-Fi, though this shouldn't be necessary if you want to manually trigger a quick backup.
Files app
This may be a longshot, but check the files app on the iPhone in question. If there are any files on there, documents, audio/video files, pictures, etc., those also will be stored in iCloud. While separate from iCloud backup, it still takes up storage space. Same with photos, if you are using a shared photo album, and especially if you have a ton of photos on iCloud Drive, that two takes up storage space.
Just a thought. βΊοΈ
Managing Storage
In addition to checking the files app under iCloud Drive, go to iCloud settings and check under the manage storage section. Some apps store data in such a way that it still uses your quota, but doesn't save the files in iCloud Drive itself. If you find things you don't want, delete the app data, but be very careful, as you may accidentally delete preferences and other important information used by apps. However, I don't think this is the problem. Using 56 MB is a drop in the bucket if you have 5 GB. TO be fair, 5 GB isn't a lot of space, but if you don't have a lot of content on your phone, you can easily make backups and stay well below this limit.
no files and no shared albums
SHe does not have any photos or videos on her phone, + her files app is empty.
i did all things yesterday with no solution.
i gave her the mobile, and suggested contacting apple.
THanks all for your suggestions, and wish she can know the reason for that.