Google authenticator inaccessible?

Forum
iOS & iPadOS
Hi everyone! As I keep quite important data on my google account, I activated the google 2 step verification today. I was happy that this all works with sms message and voice call. ThenI discovered, that there is an iPhone app for the authentication. Everything was fine, I got the app, managed to add my account and then... I run in to the test procedure when it should show me the code wich I should enter to google. Voice over read me the code pretty fast, I was only able to write about 3 numbers of the code. When I searched the screen for the code, it seemed, that voice over didn't recognise it. I flicked, dragged, touched, but couldn't find the code. I asked my sighted sister, to look, is there a code on the screen? she said, yes. So, why VO didn't read it to me? Is this important app really inaccessible? Well. There are other possibilities to get the codes e.g with txt message, but Maybe I'm in the location with only Wifi? My question is: Is it just me who found this inaccessible or has anyone found it to be accessible to get the code out of there after voice over reading it first time. Many thanks Jakob

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Comments

Submitted by Dane on Tuesday, May 21, 2013

Yes, there are some issues reading the authentication code. I have some residual vision and can say that VO doesn't read the code until it turns red. The code turns red to indicate that it is about to change. The only way I have found to get the code within the 30 second window is to use my remaining vision with the zoom feature on my iPhone, and that is something which doesn't work for everyone.

Submitted by Isaac Hebert (not verified) on Tuesday, May 21, 2013

It probably is accessible but voiceover doesn't readwords that are part of a image.

Hi. I would like to respectfully disagree with Dane. You can most certainly read codes using VoiceOver. The code changes often and so if you miss it, you will have to wait again. I posted a comment about this in the app directory entry for this app. Basically the name you gave the entry is found toward the right and the code is toward the left. So, if you touch the right side and then swope left, you will reach the code. Unfortunately you have to keep doing a swipe right and then swipe left until the code is read out. Yes, it would be nice if you had some sort of indication when there was a code to read, but I don't know how easy that would be if you have more than one entry. How would you know which entry has the code you want? Another way is to tap the physical location on the screen where the code is. If it just says code, then there is no code for you to use. If you tap it over and over around once per second, then eventualy within 30 seconds you will have voice over read the code. It doesn't stay long, and it's a 6 digit code. Normally for me it's not a problem and if I'm all set in my browser to type the code in, I can usually remember 6 digits for that temporary use. So, while this app can probably be made to work better, it definitely works the way it is now. I use this for my Google accounts as well as Dropbox and Lastpass.