Duke energy app and voice over behavior

iOS and iPadOS

Hi all. For reasons unclear, I had to erase my phone. Redownloading apps is fun but duke Energy is behaving very strangely. When I tapped on the field to enter my email, Voice over said as i pressed "S, I," However as I kept pressing, the letters which were entered were completely different. Now it's early over in America, but I know my name and how to spell it. Does anyone use the Duke app, can you reproduce or have a work around This is the only app that does this. Thanks for any help.



Submitted by Scott Davert on Tuesday, October 26, 2021

Member of the AppleVis Editorial Team

I encountered similar issues about a year ago, but this was with a braille display. There was no way for me to enter my password. Their site isn't much better I'm afraid. I left the area where Duke energy served, and my current eletricity provider doesn't have this issue. Definetly an app specific problem that I would think would be a violation of the ADA since it's a public utility?

Submitted by Siobhan on Tuesday, October 26, 2021

Rats. was hoping I might have a work around. Anyway I'm not that worried, I can get a sighted person to do it. I'm in Florida and it's Duke or nothing Son of a...