Duke energy app and voice over behavior

Forum
iOS and iPadOS

Hi all. For reasons unclear, I had to erase my phone. Redownloading apps is fun but duke Energy is behaving very strangely. When I tapped on the field to enter my email, Voice over said as i pressed "S, I," However as I kept pressing, the letters which were entered were completely different. Now it's early over in America, but I know my name and how to spell it. Does anyone use the Duke app, can you reproduce or have a work around This is the only app that does this. Thanks for any help.

Options

Comments

Submitted by Scott Davert on Tuesday, October 26, 2021

Member of the AppleVis Editorial Team

I encountered similar issues about a year ago, but this was with a braille display. There was no way for me to enter my password. Their site isn't much better I'm afraid. I left the area where Duke energy served, and my current eletricity provider doesn't have this issue. Definetly an app specific problem that I would think would be a violation of the ADA since it's a public utility?

Submitted by Siobhan on Tuesday, October 26, 2021

Rats. was hoping I might have a work around. Anyway I'm not that worried, I can get a sighted person to do it. I'm in Florida and it's Duke or nothing Son of a...