buttons on an app that won't activate

iOS & iPadOS

Hello. I have downloaded and installed the HancockWhitney bank app on my phone and am trying to access my account. I have no problem with accessing my account on my PC, but after logging in to my account on my iPhone, I am taken to a screen of challenge questions to make sure I am the correct person attempting to log in. I am able to answer the questions, but there is a "yes" button that I am trying to check, and apparently, it will not allow me to check the button because when I press submit, it indicates that I need to do it again. What can I do to make this button properly activate? Thanks in advance for your help, and have a good day.

Dennis Hoffmann



Submitted by J.P. on Saturday, November 2, 2019

Have you tried a hard press? Sometimes that works. Also, you can focus VO to that button, turn VO off, tap button and turn VO back on. That sometimes is a good workaround.
I’d look for the Accessibility email, or phone of your FI. Let them know. That’s a pretty big barrier when identity has to be verified.

Submitted by gregg on Saturday, November 2, 2019

Sometimes using using an external input device such as a keyboard will work.