Bose Music App isn't VoiceOver accessible

Forum
iOS & iPadOS

Hi,

I did some searches around before posting this on AppleVis and ViPhone, but only found 1 post.

It seems that Bose Music app is required to setup and configure (the Bose Noise Canceling Headphones 700 and Home Speaker 300/500). Unfortunately, the great accessibility improvements to the recent Bose Connect app (Bose Frames and Bose QC-35 II)didn't transfer to Music app.

A couple of questions:

  1. Have others experienced this or found a workaround?
  2. Does someone have a contact or best channel to report accessibility issues with Bose Music app?

Thanks!

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Comments

Submitted by Pyro2790 on Sunday, July 21, 2019

The agreement of accepting their terms to use the app is not accessible with VoiceOver. You can turn off VoiceOver and tap around the screen once you have the check box selected with VoiceOver. This is not the easiest process in the world, but it can be done.

All the features in the app as far as I can tell seem to work fine with VoiceOver. I didn't notice anything else that was not accessible or unlabeled other then initially agreeing to the terms and conditions.

You don't need the app to set up a device though unless you want to change a setting from the default. I think you can also equalize certain Bose products using the app.

You can connect the device using Bluetooth as long as it is in pairing mode and use the products with no problem. That's how I originally set up some of my devices just using bluetooth because I didn't think of the work around for their terms and conditions screen until recently.

Submitted by Joe on Monday, July 22, 2019

I actually have the 700s and had no problem setting them up or using any feature of the headphone. The app is a little clunky though but it’s clunky for everyone not just us!

Submitted by Pat Hornell on Saturday, February 1, 2020

Hello all!

I just purchased a Bose Home 500 speaker last week. I was about to take it out of the box, but I began reading the previous posts concerning VoiceOver accessibility, or the lack thereof in the Bose Music app. Before I try the app, has there been any recent improvement in Voiceover accessibility since last summer's posts? Do I still need sighted help to agree to the terms of service? Will I be home free once I get past this initial barrier? In short, have there been any recent improvements? I really like the sound from this cool speaker, and I don't want to take it back to the store. So I hope that the Bose music app will somehow give me at least some of the accessibility that the Bose Connect app provides. Any new thoughts on this before I take it for a spin?

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