Bluetooth problems and occasional freezing/extremely slow response with my iPhone 6s

Forum
iOS & iPadOS

Hi all,
I apologise if this topic has already been covered in the forum threads. I have a 6S, I use voiceover, and I am running IOS 9.2.1. I'll list the issues I am having below, and would be keen to hear from anyone with any constructive suggestions. Note also that the issues are still occurring after multiple resets, and exchanging my 6s for another at the apple store.
1. I have an apple wach paired with my phone. In addition, I was using a device for my hearing aids which bluetooths to the phone, and enables me to hear calls through my hearing aids. Occasionally I would get an extremely loud buzzing noise from the IPhone's speaker when switching the hearing aids device off. the only way for me to get this to stop was with a reset... the home + power buttons. this seemed to happen more frequently as time went on. It happened once more after exchanging the phone, and I have since stopped using the hearing aid Bluetooth device. I have never had an issue with using more than one tluetooth device, and was wondering if anyone had any thoughts on a way forward from here.
2. Again occasionally, but with increasing frequency as time went on, my phone would seem to hit a wall. The response times for gestures would lag to the point where switching off or a reset was the only way to use it to do anything. This has just started to happen on the phone that I got exchanged as well.
3. Occasionally the Voiceover voice which I am using gets staticky, and requires me to restart it with a triple click of the home button. Mildly annoying, but it would be fine if only it was happening on its own.
4. I like to think that I take care of my devices, and I can't think of anything obvious that I'm doing to cause these issues. I was told at the apple store not to close active apps from the app switcher, and an analogy was drawn with control alt delete. I was and still am puzzled by this advice, as I don't know of any other way to stop a spoken navigation app like blindsquare from speaking once I want it to shut up, or from a banking app to logout of secure information. Any thoughts, tips, suggestions appreciated.
cheers, Henry

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Comments

Submitted by Louis on Wednesday, February 3, 2016

I have recently posted a similar bug Under the title Can anybody explain these oddities in playback behavior? I have also mentionned this to Apple. I suggest that you do the same, if you didn't before. It seems to me that this problem appeared with IOS 9.2, but I am not sure.

Whhen I encounter the problem I press on the Home button, as if I wanted to activate Siri. Most of the times it brings back Voice Over. It may also require resetting the iPhone. Sometimes, I only wait a little bit and Voice Over resumes functionning.

I have not found a clue as to the cause of this problem. Maybe it goes with the hearing aids. I use these also.

Hth.

Submitted by DPinWI on Wednesday, February 3, 2016

I have the buzz issue. I use three different Bluetooth audio devices. It only happens when I am connecting or disconnecting my old Sony FW600 headphone adapter. The newer Plantronics M55 and After Shokz don't seem to have the buzz issue.

It is not consistent, but it happens often enough to be completely annoying.

My current hypothesis is that it is related to the 2.0 stereo audio Bluetooth codec used by the Sony. I have reported it, and hopefully Apple can sort it out.

Submitted by KE7ZUM on Wednesday, February 3, 2016

The advice you got from the apple store is wrong in so many ways. I dunno where they got their training from. The freezing happens to me as well, and I reported this way back in ios 9 beta 2 public. I'm now using the ios beta 2 public real release and it still happens. As for bluetooth I only use one device so for now don't have any problems.

By the way there is a quicker way to reset the phone. Just reset the spring board with 5-10 quick presses of the lock button. The phone will quickly cycle and restart.

hope that helps.

Submitted by Augustu on Wednesday, February 3, 2016

Hello,
I am also experiencing the Bluetooth buzz issue. I am using an iPhone 5s running IOS 9.1.2. I have a Bose SoundLink III Bluetooth speaker and the issue only seems to occur every other time I connect the phone to the speaker.
Any help would be greatly appreciated, but for now I just respring my springboard by quickly pressing the power button 6 times. This seems to work until the issue happens again after connecting the speaker to the phone twice.

Submitted by Mani on Thursday, February 4, 2016

I am experiencing the same problem with my Resound hearing aids. I have been resetting my iPhone 6s at least once every day since I installed iOS 9.2. As a matter of fact, I contacted the Resound technical support today and they had me do the reset and unfair/pair my hearing aids and all that after making me change the batteries to a fresh pair(I have no clue why!). I know this is not a permanent solution-- he just wanted me off his back.
I remember not encountering this problem before 9.2.

I hope Apple looks into it soon.

Thanks for listening,
mani

Submitted by Henry on Thursday, February 4, 2016

Hi all,
The subject line says it all. I really appreciate the feedback, and its nice to know that it isn't something that I'm doing / not doing. I'm sending the link of this topic to the apple accessability email, so hopefully feedback on issues as we are experiencing them make its way to the developers for analysis. I'm sure any and all info would be of help in working out what is going on. :)
Cheers, Henry

Submitted by Hubert on Thursday, February 4, 2016

Hi,
I have to say, I've been experiencing these issues too. With many different devices, some provided a slower response than others, I think I've been having these issues since last year. It's very annoying, but I managed some how to work with it, although I must say I don't do that too often now.

Submitted by KE7ZUM on Thursday, February 4, 2016

The freezing I experience once a day at most. I reported this to apple when I was publicly beta testing 9.2, so we'll see if that is fixed in 9.3. I hope you don't get a we can't reproduce any of this stuff, as I've been getting lately. Yeah I think they might either be using older tech or windows. *just kidding*

Take care and be blessed to all.

Submitted by Louise on Sunday, February 7, 2016

hi all:
After I got tired of restarting my phone several times per day, I called Apple and we settled on the theory that after one update on top of another, things were getting somewhat messed up in my phone.
I backed it up to the cloud, and erased everything.
When I restored from backup, everything was fine. No more freezing, no more weird beeps through my bluetooth.
My phone has been working properly for over a month. I think a month, this may be off a week either way.
Anyway, this worked for me, so I thought I'd pass along my experience.
Cheers,
Louise

Submitted by DPinWI on Saturday, April 2, 2016

I am almost afraid to type this, but, since i went to 9.3, and then 9.3.1, I have yet to have this issue. Has anyone else? I have my fingers crossed that it is history.

Submitted by Henry on Saturday, April 2, 2016

Hi all,

I am equally afraid to type this, but freezing hasn't occurred since updating from 9.3. I'm back using my Bluetooth hearing aid device, and although it does drop out often, this is nowhere near as bad as the dreaded buzz / freeze.

Take care and have a lovely weekend.
Henry

Submitted by DPinWI on Saturday, April 2, 2016

Just as it is good to hear when others have a similar problem, it's good to hear that others seem to no longer have it. I am cautiously optimistic Apple squashed this bug.