Many of you might know that HBO has rebranded to call itself Max. Along with this, the company has released brand new apps for iOS and iPad OS. The app showed up late last night. Those of you who watch HBO's shows and movies by using the iOS or iPad OS apps should not download this app. The app has an inaccessible CAPTCHA.
The CAPTCHA appears once you've entered your sign in details. It is inside what the developers call "CAPTCHA web dialog". Double tapping with Voiceover does not allow you to enter this dialog. The only way to see this dialog is to switch screen recognition on. Once screen recognition has been switched on, you will see options to solve a visual puzzle or to use an audio CAPTCHA.
Once you choose the audio CAPTCHA option, you are told to press play and identify one of the three options you hear as an animal sound. You are required to enter the number of the sound that corresponds to an animal sound in the text field below the play button. Once the sounds stop playing, the audio CAPTCHA screen disappears, returning you to the initial screen with the visual or audio CAPTCHA choice and you are told to try again.
To avoid this, while playing the audio CAPTCHA, you can enter the text field for the number entry while the audio is playing. Quickly slide your finger down to the entry field and double tap. The keyboard will popup. The screen will not disappear. However you will be unable to enter anything in this field. Pressing a number and then pressing the enter key activates the "done" button but your number entry is not recognized. You are still returned to the visual or audio CAPTCHA selection screen. This bug that doesn't allow you to type anything in text fields is probably related to the long-standing Safari bug which fails to allow typing in certain text fields.
Regardless of this last bug, it is clear that the CAPTCHA is unusable at several levels. Warner Bros could have used multiple methods to avoid using a CAPTCHA including allowing you to verify email, verify text, checking that you're signed into the original app, or even not use the CAPTCHA. Frankly speaking, there is absolutely no use for it in an app such as this one. I have reported this issue to Max's support team. I urge others to do the same. Additionally, this app is not usable until Max either removes the CAPTCHA or it is somehow resolved. It is unclear as to how long the old HBO Max will continue to work. I imagine it won't disappear immediately.
* Please note that I have not tested the visual CAPTCHA option. *