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Any suggestions: mail will not load from my exchange server

By steven carey, 11 October, 2015

Forum
iOS and iPadOS

Good evening all,
I wonder if you could suggest anything for this issue? Since this morning, 4.30 AM UK time, I have not had any e-mails load from my exchange server. Every time I open 'exchange' I get the message 'server error, please contact your administrator'. I have double-checked by open the same e-mail source which is from my higher eduction instution where I work and it is fine, e-mails load ok and I can read them all using Jaws. I have also sent an e-mail from my lap top (when I have my higher education account that I am talking about and the one that will not load on my iPhone) from a different e-mail account that I own (this is a sky account) and the e-mail appears in my sky folder in my 'mail' account on my iPhone.
I have tried completely turning off my iPhone and turning it on again but the problem is still there. Can anyone help?
I have an iPhone 6 running IOS 9.0.2.

Thank you,

Steve.

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Comments

Removing account

By Edward Louie

11 months ago

Try going to settings, Mail, accounts, find exchange and choose delete account, next, choose out account and choose Microsoft exchange, now enter your email and password, click save and Mail should sync normally.
Alternatively you can use the Outlook app for iOS where you can download it from the App Store

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