Amazon app bug after searching for product

Club AppleVis Member
Forum
iOS and iPadOS

Having a very strange problem using the Amazon App but also experiencing it going through smile.amazon.com. After searching for a product and getting a search list, when I click on one of the products to go to the next screen, the next screen appears but with no product or any of the information that should appear on the next screen, most importantly no ability to buy the product or add to the cart. The only thing that appears is the back button, the 4 tabs at the bottom of the screen and my name and zip code. Usually, the information appears after the 4 tabs at the bottom. I had a sighted person check and nothing else is on the screen. I also had a sighted person click on a product from my search list with VO off and it works just fine. This problem does not appear to happen if you just randomly click through and find a product without going through the search field which is really strange. When going through the smile.amazon.com website, it loads an error message saying it's having problems and can't load the information. I am running IOS 14.8 on a iphone S E 2. If anyone else is having this problem or has any thoughts, I would appreciate it. I've done all the standard things of deleting the App, signing in and out, turning phone on and off, etc.

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Submitted by elliot2012 on Saturday, October 16, 2021

Having the same problem here this morning,

Submitted by xenacat3 on Saturday, October 16, 2021

Having the same problem with the Amazon app on my iPhone 12 pro. When I try to load an Amazon link using Safari on my iPhone I get a message about a repeated error. I was able to navigate the site on windows using chrome but haven’t tried Amazon smile. On my iPhone, if I turn screen recognition on I can read a few things but I don’t seem to be able to click them. When I showed someone my screen in the Amazon app, they couldn’t see anything displayed either. However, this was my mother who is not very tech savvy.

Submitted by Eileen😷 on Saturday, October 16, 2021

Exactly the same here ☹️

It was working fine just a couple days ago. There's been no app or OS update since then, so presumably Amazon has made some changes server side regarding how content is deliver/displayed.

Whatever it is, it's effectively made the app unusable.

Submitted by Missy Hoppe on Saturday, October 16, 2021

I ran into this last night. Even though I already have one, I was browsing screen protectors for the iphone 13, just so I could read reviews or whatever. I found one I wanted to read about, and had the exact experience you've described. I'm running iOS 15.0.2, so I'm pretty sure it's a problem on Amazon's end. I wonder if I'd have better luck with amazon on my computer rather than the phone. Hopefully, Amazon will get this fixed sooner rather than later.

Submitted by Lee on Saturday, October 16, 2021

Yep just tried a random search and after clicking on a product to read about it I get very little on the next screen with or without Screen Recognition on. Screwed.

Submitted by AzureSkyes on Saturday, October 16, 2021

Noticed the same issue last night! Quite frustrating!

Submitted by Skippy on Saturday, October 16, 2021

Hi,
I was trying to look for a book, & also encountered this issue.

Submitted by Rich910 on Sunday, October 17, 2021

In reply to by Skippy

I have an iPhone XR which is showing this same problem. But I also have the original SE, where the Amazon app works fine. Strange?

Submitted by Tom on Sunday, October 17, 2021

With a fair amount of difficulty I was able to get through to somebody at Amazon. They claimed this problem has not been reported so I guess I’m the first but I find that very surprising. I would encourage everybody to go through the aggravation of getting in contact with Amazon. You can do this through the app search for where to get help and then you have to click through a lot of can I help you this week and I help you this week and I help you this week until you eventually get to chat on something else then you will get an option to have them call you back or use the chat to discuss the issue like I said there’s a lot of clicking to get through to actually have them call you back as far as I know you can’t call them directly directly.

Submitted by Rich910 on Sunday, October 17, 2021

I spoke too soon. I went back to my iPhone SE original, and now am unable to bring up product pages. It worked just an hour ago so I don't know if there was an update that installed because I hadn't been using this phone for a while.

Submitted by Brad on Sunday, October 17, 2021

I am having the same problem. Goad it wasn’t just me. Really strange. I called disability line yesterday and made them aware of the problem.

Submitted by Kareem Dale on Sunday, October 17, 2021

Club AppleVis Member

Here is the Amazon accessibility phone number. This can be used to report the issue but I believe they also will put items in your cart for you which I think is their primary function (888) 283-1678

Submitted by Chris on Sunday, October 17, 2021

Hi, all. Glad to see the comments here. I have an iPad Mini 5th gen and an SE-2020 which have not been updated to the latest version of the app. The app does not work on these either. I used Seeing AI to read the screen and there's nothing on the screen other than the tabs, back button and deliver to me at my Zip code. This is crazy and one of the worst app breaks I've encountered in my 11 years of iPhone use. Hopefully, they will resolve this soon because I much prefer to use the app. Glad to see the forum is busy with this topic so I know I'm not alone. Commiserating with everyone!

Submitted by yorkshire-drew on Sunday, October 17, 2021

Must be a worldwide issue because I'm having the same issues everyone else is reporting here in the United Kingdom. Let's hope Amazon fix it soon.

Submitted by Holger Fiallo on Sunday, October 17, 2021

It is %100. Me 3.

Submitted by vulcansummer on Sunday, October 17, 2021

Having the same problem as everyone else. I thought it was something I had done, but for the life of me couldn't think of what setting I might have changed to mess it up.
I also tried it on someone else's SE phone and experienced the same problem.
I uninstalled amazon then reinstalled it but with no luck.
Maybe it was one of the updates amazon did? Hope they get it fixed soon.

Submitted by Lisa on Sunday, October 17, 2021

The website is messed up too. The only thing I found was to request the desktop website. It’s annoying, I need to start my daughter’s Christmas gifts.

Submitted by Chris on Monday, October 18, 2021

Hi, all. In doing some experimenting, I found that if I double-tap and hold on the product name, I am able to open the page for the product. This pass-through gesture isn't ideal, but it's definitely a workaround!

Submitted by Kareem Dale on Monday, October 18, 2021

Club AppleVis Member

thanks for the suggestion. Unfortunately, that work around did not work for me. I tried double tapping and holding for different amounts of seconds but still no luck.

Submitted by Nanda on Monday, October 18, 2021

I called Amazon and highly recommend everyone to do the same. Explain in detailed what was going on they already have a ticket opened, and told me that they are working on it to fix the issue as soon as possible. Like I said, they did tell me that they are working on it. Also like it was mentioned here before if you do use the desktop version it is working just fine. So as long as you are on the browser using desktop version of the website we should be fine for now until they can fix it.

Submitted by Kilroy on Tuesday, October 19, 2021

I got all excited on seeing an update to the Amazon app drop this morning. Sadly my hopes were quickly dashed, as this issue persists.

As has already been mentioned, this is likely a server-side issue anyway.

Submitted by Maxfield on Tuesday, October 19, 2021

Club AppleVis Member

Hi all, the app and regular website are still not functioning correctly, I was wondering when it would be socially acceptable to physically cry sad sad tears?, Because I’m kind of on the brink

Submitted by Luke on Tuesday, October 19, 2021

I'm experiencing this too and wrote a similar post which I will now remove since this one already exists. Thanks.

Submitted by Holger Fiallo on Tuesday, October 19, 2021

Well it works in my Windows PC so I did some shopping for me.

Submitted by Shersey on Wednesday, October 20, 2021

I've found in the past that this exact type of thing would happen sometimes, but closing the app from the App Switcher and reopening it always seemed to fix the issue for me. I don't think I've experienced the issue lately, but I could have just chalked it up to Amazon being a little screwy. Either way, when I saw this post this morning, I decided to check things out. The app is working perfectly fine for me. I have been having some problems getting Amazon pages to load properly in Safari, but I'm not sure if that's an Amazon problem or a Safari problem.

Thanks,
Shersey

Submitted by Shersey on Wednesday, October 20, 2021

Well, this bug appears to have bitten me, too, darn it! I thought everything was fine. Literally less than an hour later, when I searched for something on Amazon (because I was still having problems getting Amazon pages to load without crashing on Safari) I found, to my dismay, that this bug was happening. I now think my problems getting Amazon pages to load in Safari was in relation to this bug. I'm going to be calling Amazon to let them know about both these issues, since they seem related. Here's hoping this gets fixed as soon as possible. 😞☹️

Submitted by Maxfield on Wednesday, October 20, 2021

Club AppleVis Member

Hi everybody, so we’re in the fifth day of this bug, I have called personally and I also have emailed Amazon, I have noticed from other posts from dealing with app developers that if somebody tweets about the problem they seem to take a more active role in finding a solution to the problem when it has been aired publicly however I don’t have Twitter, so if any of you fair people have a Twitter account we might want to try to raise some awareness on that platform , also, in my email response from Amazon they told me to try wiping my cash and Internet history from my computer, I did not do that because I’m using my iPhone, not my computer, so if any of you want to try that you’re welcome to I don’t think it’ll have any effect, thanks Dash Maxfield

Submitted by Christopher Huby on Wednesday, October 20, 2021

Club AppleVis Member

Good afternoon, I am located in the UK, and I also have had this problem I am in the process of speaking with Amazon now and hopefully we can get this resolved very quickly I will do my best to keep you all updated as to the response thank you

Submitted by Holger Fiallo on Wednesday, October 20, 2021

In reply to by Maxfield

Amazon is busy and those of us who are blind have to wait. Lucky the web page in Windows is working. Someone mention to tweet amazon but did not provide the link.

Submitted by Christopher Huby on Wednesday, October 20, 2021

Club AppleVis Member

Good afternoon everyone, it’s me back yet again. I have just this second finished speaking to Amazon on the UK telephone number. I have reported this as a major incident and I have informed them that it is not just a UK wide problem potentially worldwide problem hopefully we will see a new update in the App Store very soon. So please keep checking each day and hopefully we will get back to normal service with them. I hope this helps resolve this problem.

Submitted by Maxfield on Wednesday, October 20, 2021

Club AppleVis Member

In reply to by Holger Fiallo

Well, that’s only a couple months away, I just finished chatting with Amazon, they say the problem w well, that’s only a couple months away, I just finished chatting with Amazon and they informed me that the problem will be fixed/resolved within the next 24 to 48 hours, They also told me to keep smiling so that’s what I’m going to do, , Also I was the one that mentioned using Twitter, I didn’t provide a link because I’m not on Twitter, I was hoping somebody else was, thanks, :-)

Submitted by Luke on Wednesday, October 20, 2021

If you happen to need something you’ve purchased before, I have found that the order history and buy again sections of the app work normally. Thankfully I was able to replenish some badly needed household items despite the issue with search results.

Submitted by Holger Fiallo on Wednesday, October 20, 2021

In reply to by Maxfield

Although I am not from there, you know what the name for the State is. Show me. Will see. Yesterday I use the windows PC and amazon work. Found my Airtag Wallet, Airtags holders for a friend for Christmas and I was going to get 4 AirTags but will do so from Apple store. PS. Wallet suppose to be good and have a place to add an AirTag.

Submitted by Cobbler on Thursday, October 21, 2021

This issue had been consistent for me over the past week.

Today, the Amazon app is back to consistently working as expected - meaning that I am able to browse search results.

Here's hoping that this is indeed a permanent fix, and that you all see it too🤞

Submitted by Maxfield on Thursday, October 21, 2021

Club AppleVis Member

Hi everybody, I am happy to report that the search feature of the Amazon app is now fully functional and bug free, tears of joy :-)

Submitted by TroyB on Thursday, October 21, 2021

This problem has been driving me crazy, glad to know it’s not just me. I’m using a new iPhone 13 Pro Max fully up to date ios. I thought maybe it was something with my new device but my old iPhone 7 died so I had nothing to reference. I disable VO and can navigate to a product but I cannot read the screen so when I enable VO after arriving on the product screen everything locks up and the screen goes blank. I’ve found no work around. I initially discovered the problem when my wife air dropped an Amazon product to me. Every time I accepted, my app would open to a blank product page. Not a good time of year to have this happen. Hoped to get my holiday shopping done early.

Submitted by Kareem Dale on Thursday, October 21, 2021

Club AppleVis Member

Like others, this is now working for me. Like the subject line says, great for everyone to have advocated and called Amazon or reached out to friends at Amazon and whatever else everyone did so they would address this issue fairly quickly for a big company.