Another question regarding videos in MyBabySim

Hi there. Another query with regards to the viddeos in MyBabySim. I am aware of the "three tokens per day" limit within the app. However, I have been trying on a number of occasions today to collect more tokens using the videos. Whenever I tap on "free tokens", I am constantly receiving the following message: "Ad is not loaded yet. Please try again later". Is anyone else having this same issue? The problem only seems to be happening for me in MyBabySim; everything seems to be working fine in MyBabySim2. many thanks.