iOS 12.1 Won't run shortcut using SIRI

After updating to iOS 12.1 I started experiencing problems when trying to run shortcuts using SIRI. These shortcuts worked with SIRI before the update.

When I speak the phrase to run the shortcut, my iPhone 6 waits for some time and then SIRI reports:

"Sorry, there was a problem with the app"

The shorttcut runs fine if I perform a single finger double tabp to activate it from within the Shortcuts app using VoiceOver.

Has Anyone else experienced this problem and, if so, is there a fix?

thanks.

--Pete

Forum: 

#1 Have the same issues

I have brought it up with and suggest you do the same. The more people report the more serious they will take this issue.

#2 Re: Have the Same Problems

Thanks for verifying that you had the same issue with running a shortcut in iOS 12.1 using SIRI.

I have reported the issue as you suggested at the link above. I also wrote to the Apple Accessibility team at:

Let's hope they can fix it fairly quickly.

--Pete

#3 Siri Phrase

Member of the AppleVis Editorial Team

Typically, when I receive this error. I found that redoing the Siri phrase does the trick and resolves the problem. I would be curious if this works for the both of you. As I agree this sounds like a bug that seem to be removing the ability to remember the Siri command you place for those shortcuts. As I had shortcuts from the previous version and I've not had this problem. Very odd.

#4 Re: SIRI Phrase

Yes, I tried several things that did not seem to resolve the problem. These included:

1. Rebooting my iPhone 6
2. Re-recording the phrase within the shortcuts app
3. Deleting the shortcut from the Settings / SIRI and Shortcust dialog
4. Re-recording and saving the shortcut in the Shortcuts app after following the previous step.

I wonder how prevalent this issue is? Maybe Apple Accessibility will write back or forward the problem on.

--Pete

#5 Hey siri

I did a hey siri with my shortcut for weather gods and she responded. I also use power button and ask siri another shortcut for weather gods and she responded. Using iPhone X X and iOS 12.1

#6 Re: Hey SIRI

I don't have hey SIRI turned on. I am activating SIRI from hitting the Home button.
The problem I am having is with shortcuts I created in the Shortcuts app that used to work before the update.

I can get one shortcut which I created after the update to work when initiated with SIRI, but it takes a long time to react. Typically SIRI will display (but not speak) something like "one second please" and wait about 10-20 seconds before running the (one line) test shortcut.

Something is definitely broken here.

--Peteshorcut to

#7 Siri

Noticed that with iOS 12, 1201 and 12.1 she takes 2 second to respond.

#8 Same for localizations (Norwegian)

I have not a solution, and as stated earlyer in the thread: this is definitely a bug. I use Norwegian iOS and experience the same thing, and it is really irritating because I have made several really helpful shortcuts with Siri input.

#9 shortcuts seem to be broken overall

I have a shortcut that I've tried to run through the double tap in my today screen widget, and it worked flawlessly under iOS12.03, or whatever we were up to. Now, with iOS12.1, a piece of the shortcut runs, but the piece that is supposed to open an app results in me getting a message stating it cannot open the app. This is a shortcut I created in the shortcuts app. So yes, there are definitely issues.

#10 Correction: Identifying variables in edit fields

In one of my previous posts I indicated that VO was not giving me any indication of which text was a variable in a text field. Someone suggested that variables are identified in edit fields by adding the word "attachment" when speaking the variable name inside of a text field.

I stand corrected. Although VO does not seem to add the word "attachment" to variable names inside of text fields when one is not editing the field but simply reading it, VO will add the word ""attachment" to the variable name when one is actually in edit mode and navigating by words. I still don't hear the added word "attachment" when just flicking to the edit field and having its contents spoken.

But at least there does seem to be a way of having VO identify variables embedded within text fields.

Thanks.

--Pete

#11 Same problem here!

Tried to set up the record to clipboard shortcut though I can run it from with them shortcuts the key phrase does not work as Siri does say “there was a problem with the app! Will report to Apple accordingly! Good job guys

#12 It's the app update, not the system update

I have yet to update my system to 12.1, but I did update the app yesterday, November 1. Having the same problem everyone else describes.

#13 Re: Its the app

Well maybe that is good news that it is the app and not the update that is broken. We might see a quicker response from Apple!

--Pete

#14 Update: Shortcuts 2.1.1

As reported above, initiating shortcuts via voice command was broken with the iOS 12.1 update.

A day or two ago, Apple released an update to the Shortcuts app. The new version is 2.1.1.

With this update to the app, voice commands will now (mostly) work to initiate a shortcut but there is a very long delay.

1. If the Shortcuts app itself is not already running when one tries to initiate a shortcut via voice, it takes 60 seconds or more to start the shortcut on my iPhone 6.

2. If the Shortcuts app itself is already running in the background when one tries to initiate a shortcut via voice, the delay before the shortcut starts running is 12-20 seconds on my iPhone 6.

So, the good news is that, with this update to the Shortcuts app shortcuts can now be run via voice. Unfortunately, there is a long delay before the shortcut starts.

Hope Apple addresses this. I've been in touch with Apple Accessibility and they keep asking me to run more test with and without VoiceOver, with and without WiFi, etc. No fix yet.

What are others experiencing with voice initiated shortcuts they have created?

--Pete

#15 shortcuts

I haven't tried voice shortcuts again just yet, but I did notice from the widget that my shortcut that I would run that opens an app once again works. I will try it via Siri tonight, as it is a shortcut I have set to run to get my phone ready for sleep.

#16 shortcuts working again

I did try the shortcut using Siri, and it did work. As a previous commenter stated though, there was a delay before it ran. This is on an iPhone8.