Logitech Touch Folio for the iPad Pro is great but … with a woe!

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Hardware & Accessories

Hey all, urgent help needed with Logitech Touch Folio for the iPad Pro running iPadOS 14.5.
The keyboard case is great and I can confirm it is much better than the iPad Magic Keyboard in many areas. Still one issue is making the hexperience not so great, my iPad refuses to lock the screen when it is in the keyboard case. So here how it goes: I put the iPad in the keyboard case, the Logitech Control app checks for firmware updates, no problem up to now. Whenever I lock the screen it unlocks automatically. This happens only when VoiceOver is running. Even the lock key on the keyboard does not work when VO is running. Once I switch off VO everything works perfect. I tried the keyboard with a friend’s iPad and it has the same issue.
Any suggestions to overcome this?

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Comments

Submitted by Alan on Wednesday, April 28, 2021

I have the exact same problem.
I contacted Apple and they said it could be a firmware keyboard problem, so I contacted Logitech, but never had a response.
At this point, the only work around I am aware of is just turning voiceover off before closing the iPad.
Really annoying. Hope someone founds a b better option.

Submitted by Maldalain on Wednesday, April 28, 2021

In reply to by Alan

This is very disappointing. Apple Accessibility should get in in the issue, it is not enough to blame it on Logitech firmware update, the problem happens only when VoiceOver is on, so Apple is required to do something about it.

Submitted by Maldalain on Wednesday, April 28, 2021

I found one thing that could improve things, it is not a solution rather it would decrease the annoyance of switching VO off and then on. So switch off VoiceOver then lock the screen with the keyboard section then tripple tap the power button to switch VO back on, VoiceOver will switch on and the screen will remain locked.