lifeproof IPad Air 2 case installation problems

Hardware & Accessories

Does any1 have a Lifeproof case for the IPad Air 2? I'm havin a heck of a time gettin' it installed up. It seems like the provided o-ring is too big. I've called support, & they weren't altogether too helpful. They want me to file a warranty claim. So I'll have to get the serial number. They also want me to take pictures of the case. Those should be instructive indeed. So b4 goin' thru all that hassle, I just wanted to see if any1 had 1 of these & could possibly give me some tips, i.e., perhaps I'm doing it wrong, who knows?

Any help gratefully appreciated, as always.