anyone having problems with there UE MEGABOOM? Bluetooth speaker.

Their website for support is. http://www.ultimateears.com/en-us/megaboom/support The number to contacts ultimate ears is +1 646-454-3200 The Twitter to reach out at is @ultimateears I have been using the UE MEGABOOM bluetooth speaker for The past three months and I find it to be an incredibly enjoyable experience. It has great audio and the bass response on it is very good. However I have run into a problem which I believe other users of this Bluetooth speaker should be aware of. . Whenever a person is playing music on the speaker and the audio is paused the speech from voiceover cuts off. This gave me trouble at first with the speaker and I consider returning the unit until I figured out the workaround for this issue. Just wait five seconds turn voiceover off wait two seconds and turn it back on. This will return the normal functioning voice over until you play music again. Then you must repeat this process so that everything can return back to normal. I have contacted ultimate ears about this and they have informed me that I am the first person to make them aware of this issue. They said that if any other users of their speaker contact them with the same report it is more likely to be fixed. If anyone else has had this issue please let me know perhaps I'm just really unlucky. If you do have this issue please contact ultimate years. Their phone number can be found online. If there are any suggestions for a easier workaround for this issue please let us all know. I hope you all have a great day and thank you for listening.

Forum: 

#1 the same issue

Hello:
Yes I have the exact same problem. I guess I better let them know as well. Thanks for posting, and letting me know at least one other person has the same issue.

#2 This is the one thing that keeps the speaker from being perfect

From what I can gather this is mainly an issue of the speaker itself. It cuts off transmitting audio when it realizes you pause the music so this is why voiceover must be turned off and back on. It could be fixed. I also would like to know if anyone else that has the speaker by the same brand as in any other speakers by ultimate ears have this problem. Also does it matter if you update your speaker because I updated mine.

#3 Problem with UE Mega Boom

Hi,

Yes, I returned this speaker for the following reason: I listen to books on VoiceDreamReader very often. While I was listening a book, all of a sudden the volume decreased, but this problem didn't appear either on another different speaker or turning of the UE Mega Boom and listening to VoiceOver. This happened after about 15 minutes of reading the book, and then, in the same book, but this second time it keept silent at all. It happened with all the books.

And also there were pauses and VoiceOver took a while to start talking in some screens or apps.

For this reason I returned the spreaker back.
I hope this is useful for you.

Thank you.

#4 Is this a brand problem?

I would like to know if anyone who has a speaker by ultimate ears has the same problem that the UE MegaBoom has? For example someone who has bought the most recent UE Role

#5 Voiceover stops when pausing music

I don't have the speaker but have seen the same problem with a different brand of speaker. I believe it was called the boom buddy.
I have also found several Bluetooth audio devices don't work well with voiceover because they chop off the beginnings of phrases or words.

#6 This is a persistent problem with many other Bluetooth devices

I believe it has something to do with how they do power management. It's like the speaker cuts off when there isn't any music and it comes back when voiceover is playing. This is why some words are cut off and why you get silence sometimes.

#7 Wonderboom

Hi, I just purchased an UE Wonderboom two weeks ago. I think I have a similar problem, but not sure what's "voiceover".

What I encounter is that I listen to Youtube in my browser on my Mac, connected to the Wonderboom and once in a while suddenly I stop hearing any music from the wonderboom. At 1st I thought it disconnected, but according to the Mac, it's still connected. I thought that it's low on battery, but according to itself battery level is medium.

Note: I don't pause the music, it's not even the end of a song in youtube, it happens in the middle of songs.

#8 Noise issues

Just purchased two UE Wonderboom a while ago. I think I have a similar problem that a lot of people have been facing over the years

What I encounter is that my UE Megabooms cuts out and breaks up music while played on Bluetooth but works perfectly fine with an AUX cable and I am unable to connect to a new device at times. I have multiple phones and softwares to update my phone but nothing has changed. What should I do?

Note: I won't spend £180 on a device which isn't portable so working on only AUX is not worth the price

#9 Having a Similar problem with my Wonderboom

I'm having the same issue with my Wonderboom. If I pause any audio, I have to wait a few seconds before I can do anything with my phone because it doesn't transmit Voiceover feedback in that time.
I thought maybe I was doing something wrong, but it happens every. single. time. I'm going to report this to Ultimate Ears. Good to know they want to fix it.
I also have a different issue. If I'm typing text with the onscreen keyboard, sometimes VO and keyboard clicks get very loud. This also happens with system sounds that aren't VoiceOver when no audio is playing.
Is anyone else having the second issue? I will report this as well.

#10 An Update, and my Support Experience

I have an update...
I called UE yesterday afternoon and was told to reset my speaker and reconnect it to my phone. The rep emailed me to see if this solved the problem. It didn't work. However, I think this has resolved my other issue.
I called earlier today to let them know resetting the speaker didn't work. The person I talk to this time said that "this speaker isn't designed to work with talkback function." In other words, the delay is apparently normal.
He later said that he thought I was talking about using the speaker with Siri. I tried to explain what voiceover was, but he didn't really seem to understand.
We ended the call, and he just said that the delay was normal and that it wasn't designed to work with voiceover. He called it talkback functions. Not really sure what he means by that. I told him I didn't believe this and that I've never had this problem with any other Bluetooth speaker. He told me to call Apple and ask them about it because this is their software. I will call tech-support again in the morning, and I'll update here. I'm not impressed with the second person I talked to. Has anyone else had this experience with UE?
Also, what is a good source link to send to them if I need to to educate them on what voiceover is?

#11 Update about mega boom app

updated. Vo stops access to mega boom menu. Turn voice over off and acquire sighted assistance then, the menu does open. The eq settings make an enormous difference to the sound output. Once you have chosen desired setting turn voice over on again. Voice over must be turned off within voice over settings not with the button or 3 finger tap method. Also, the eq settings remain upon closing mega boom app. But, while voice over is on then again, you will not be able to access the menu. As an aside. Other than this and the latter comment herein, i have thus far not experienced some of the other problems highlighted by members. .The mega boom app does not work as promoted. I cannot access the menu options which facilitate the greater functionality of the speakers. I purchased 2 mega booms. I turned on the first speaker which prompted a connection to the App Store to download the mega boom app. I am using a iPhone 6 Plus with 9.35 is. When through procedures and the app installed. Top left are 3 lines which supposedly are tapped and a menu should open. This has never worked. The app did do a firmware update on the speaker. Perhaps I need to clarify upon turning the speaker on I was already primed by being within the Bluetooth settings. It was having connected via Bluetooth that the prompt to down load the app came up on the phone. I connected the second speaker via Bluetooth settings and eventually and I seriously mean eventually the app having still not given me access to the menu did acknowledge a second speaker and I had the choice on this specific screen to have a double option or, stereo option or balance or, left speaker or, right speaker and that is it. Nothing more. I have latterly updated my is to 10.33 and still the menu options fail to function. I have even contacted customer services of Logitech and like another applevis member they had know idea what on earth i was talking about when speaking about voice over. If, you have heard these speakers when turning on or off they give a very pronounced bass tone which one can imagine if the menu was accessible then one's music should sound absolutely great. However, even using equaliser pro app and using said equaliser etc the sound is nice but certainly without the punchy bass i am sure these speakers can deliver. I have tested them against the nose soundlink I and the nose iii and in my opinion they provide an increased clarity and volume but, i strongly suspect the mega boom would be in a league of their own with the eq settings being accessible in the menu. So, i am in a dilemma as to take the speakers back. While each speaker individually sounds marginally bower the Bose mentioned above does it really merit the expense of 2 mega booms. I really do not believe it does because without access to the many settings within the menu then, the mega booms are falling very short of their full potential. However, if you have experienced this and over come it then, with great appreciation i invite you to contact me hopefully before i reluctantly get my money back.

#12 tTwo things that could cause the problem.

The devices seam to have very improcice power management software. I would also make sure that they are blue tooth 4.0 devices. It sounds as if the response time of the device is the biggest problem.

#13 Problem fixed on megaboom.

Hey, Well I have to confess to being a bit of a UE fan. The sound quality isn’t amazing however I love the fact they are all water and shock proof. I currently have 2 Roll 2’s which have incredible sound for their size. 2 Boom 2’s and 2 megaboom’s. The reason I have 2 of each is they are all paired up to make stereo speakers. I.e. 2 megaboom’s make a pair, 2 boom 2’s make a pair etc. So I was having this problem on the boom 2’s and megaboom’s but once I updated to the latest firmware this problem was solved and I haven’t had any problems since then. The Roll 2’s still have the problem which requires turning VO off then leaving for 5 seconds then on again. Alternatively just magic tap to start music playing and audio returns. Unfortunately you need sighted assistance to successfully update the speakers. I have contacted UE about the Roll 2 issue and also about their apps being inaccessible. The roll 2 app is pretty good however the Boom and Megaboom apps are almost completely unusable. Hope this helps.

#14 Updating.

Just had an extra thought, if you try to update the speakers using VO you will be told they updated successfully however this is not the case. I spent 2 days confused about why double up wasn’t working. I was certain I had updated however it turns out I hadn’t. VO reads update successful but this is not the case. You need to do the update with VO turned off from my experience then audio cutting out issue will be solved.