Their website for support is. http://www.ultimateears.com/en-us/megaboom/support The number to contacts ultimate ears is +1 646-454-3200 The Twitter to reach out at is @ultimateears I have been using the UE MEGABOOM bluetooth speaker for The past three months and I find it to be an incredibly enjoyable experience. It has great audio and the bass response on it is very good. However I have run into a problem which I believe other users of this Bluetooth speaker should be aware of. . Whenever a person is playing music on the speaker and the audio is paused the speech from voiceover cuts off. This gave me trouble at first with the speaker and I consider returning the unit until I figured out the workaround for this issue. Just wait five seconds turn voiceover off wait two seconds and turn it back on. This will return the normal functioning voice over until you play music again. Then you must repeat this process so that everything can return back to normal. I have contacted ultimate ears about this and they have informed me that I am the first person to make them aware of this issue. They said that if any other users of their speaker contact them with the same report it is more likely to be fixed. If anyone else has had this issue please let me know perhaps I'm just really unlucky. If you do have this issue please contact ultimate years. Their phone number can be found online. If there are any suggestions for a easier workaround for this issue please let us all know. I hope you all have a great day and thank you for listening.