Contacting KNFB

Forum
App Development

Hi all,

I am wondering, how can i get in touch with the people at KNFB. Recently i bought KNFB, however, i did not get the 50% discount but was charged the full price for the same. Please help.

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Comments

Submitted by Michael Hansen on Saturday, February 7, 2015

Member of the AppleVis Editorial Team

Bharat,

From what it appears, the sale ended Thursday evening, 2/5/2015.

If you are absolutely sure the price read $49.99 when you hit the purchase button, I'd contact Apple for assistance. There is usually a link to request a refund in the receipt Apple e-mails you after a purchase.

It's worth noting, though, that it's very unlikely you'll be able to get the app at the previous sale price.

Submitted by Bharat on Saturday, February 7, 2015

In reply to by Michael Hansen

Michael,

Thank you very much for responding to my queery so quickly. I had bought this app on the 19th of Jan, 2015, whereas, the discount was till the 6th Feb, if i am not wrong? Please guide me how do i go about it?

Submitted by Michael Hansen on Saturday, February 7, 2015

Member of the AppleVis Editorial Team

Hello Bharat,

After doing some research, it appears that the KNFBReader deal went live on or around January 28, 2015 and concluded on or around February 6, 2015.

So, if you purchased the app on 1/19/2015, this is probably why you were charged the full price.

Hi Michael,

i am sad for the wrong timing of buying the app but at least my confusion is cleared!

Thank you once again for responding to & clarifying my concern.

Wishes.

Submitted by Debbie Gillespie on Sunday, February 8, 2015

In reply to by Bharat

Yeah, me too. I paid $119 Canadian for it. Should have bought it when it was $99.00