During the past month I have called Apple's Accessibility Department four times. The support has been very good to excellent, except for one time when the tech had no idea about VoiceOver gestures and couldn't locate them. I even received an email from a Senior Advisor inviting me to contact her with other questions, should I have them.
For anyone who doubts Apple's unflagging commitment to accessibility, those of you in North America should be aware that Accessibility Support is available, both via email and by phone, around the clock, seven days a week!
Yes, there are still accessibility bugs lurking around, some of them major. However, I believe that for many of them there might be possible work-arounds. In any event, we should praise accessibility staff when appropriate and firmly, but politely, point out problems where and when they occur, in both iOS and Mac OS.
Despite Apple's accessibility shortcomings, and they do exist, I am convinced that there is no other corporation in the world that provides as much consistent out-of-the-box accessibility as does Apple. And no, I am not a "fanboy". I hope that Google, Microsoft and other corporations will someday match Apple's strong commitment to accessibility. I also hope that Apple will extend its 24/7 email and phone accessibility support throughout the rest of the world.
Regards to everyone,