Best way to log an issue to Apple related to VoiceOver

App Developer

I am curious what people have found is the most effective way to log issues with VoiceOver to Apple. I have found some significant issues with VoiceOver working with one of my clients. I would like to ensure that the issues get fixed for my client and other software vendors in the future.

Thanks!

Forum: 

#1 loging issues with VoiceOver

their are two ways I know of to log issues with VoiceOver. email accessibility@apple.com. that will make apple aware of your issues. another way to do this loging that is quicker but risky, is to enroll in apple's public beta program for macOS and iOS. that way, as soon as you find something wrong with VoiceOver, you can report it using Feedback Assistant, and the logs related to your issue are attached automaticly to any problem report you send. .

#2 phone call

I've had success when phoning Apple's Acessibility tech line. I've had to phone in twice, & recently, tee tech rep I spoke with said that they were aware of the issue, & I was far from jhe first person to complain in regards to the issue.
You may get a work-around until the issue is fixed, but you may not depending on the bug.

#3 good point

I never really thought of calling apple accessibility to report bugs. all the times when I called them, I was fixing issues I was having, and needed support in rectifying them.

#4 Applevis

Hello,

You can send them an email or call as suggested above. But be aware, depending on the severity of the issue, it may get fixed right away or not for a while. I’ve seen a few bugs from the previous releases that are still not addressed.

What I would do is post here in applevis and be descritptive as possible. Perhaps there is a work around or in some cases, it may not be a bug at all. With the collective knowledge of this froup, you might get a better answer than calling an Apple tech support person. By posting here, you can also copy the URL to the email you send to accessability team.

HTH and good luck.