When navigating a list of emails in a folder in the Mail app and previews are enabled, VoiceOver will on occasions speak the wrong preview

Category
VoiceOver Announcements/Feedback
Severity
Moderate

Description

When navigating a list of emails in a folder in the Mail app and previews are enabled, VoiceOver will on occasions speak the wrong preview. For example, you may place VoiceOver focus on an email received from Bert. Instead of VoiceOver speaking the body of that email as the preview, it might instead speak the body of an email received from Ernie.

There appears to be no pattern to predict when this behaviour will present itself or which email body will wrongly be spoken. In our experience, it's not been unusual for VoiceOver to speak the body of an email which isn't even in the same folder. For instance, speaking the body of an email that has previously been deleted. It's also not been unusual for this behavior to be present on multiple emails at the same time.

When you double -tap on the email, the correct and expected email body is displayed and spoken by VoiceOver.

Steps to reproduce

  1. Ensure that in Settings the Mail app is configured to display a preview of messages (for instance, 5 lines).
  2. Ensure that VoiceOver is enabled.
  3. Open the Mail app.
  4. Navigate to a folder containing several emails (it appears to make no difference whether the messages are read or unread).
  5. Move VoiceOver focus through each of the emails listed in the folder.
  6. For each email, compare what VoiceOver speaks with the actual body of the email.

You should find that on occasions VoiceOver will speak the preview of a email different to the one that focus is currently on.

Bug First Encountered

iOS/iPadOS 16.1

Device(s) bug has been encountered on

iPhone

How often the bug occurs

Sometimes

Workaround

Closing the Mail app via the App Switcher and reopening the app seems to correct the current misbehaviour for a short time.

Apple feedback #

FB11664074

Status

Active

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